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BBB Accredited Business since


Phone: (800) 422-3686 Fax: (636) 896-0753 View Additional Phone Numbers 3613 Mueller Rd, Saint Charles, MO 63301 View Additional Email Addresses http://www.Mom365.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mom365 meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

81 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 4
Delivery Issues 7
Guarantee/Warranty Issues 23
Problems with Product/Service 40
Total Closed Complaints 81

Additional Complaint Information

The Better Business Bureau has numerous complaints regarding this company that provides infant photography. Complainants primarily allege that they received poor customer service, had difficulties receiving refunds, pictures they received were of poor quality and that there were delays receiving their pictures. These complaint patterns are reflected in the complaint statistics below.

According to the company, it sold more than 1.5 million packages over the past 36 months. Furthermore, the company reports that it has taken steps to reduce any patterns of customer complaints.

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Mom365
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 5
Total Customer Reviews 6

Additional Information

BBB file opened: July 10, 1995 Business started: 01/01/1947 Business started locally: 01/01/1947 Business incorporated 12/02/1981 in
Type of Entity


Business Management
Dan Williams, Operations Manager Katie Edelmann, Marketing Design Coordinator Kimberly Moore, Sales Supervisor Gerry Murphy, CEO
Contact Information
Customer Contact: Kimberly Moore, Sales Supervisor
Principal: Dan Williams, Operations Manager
Business Category

Photographers - Commercial Photographers

Alternate Business Names
First Foto Growing Family Our 365 Inc

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.