Business ProfileforTrotter Photo of St. Louis Inc

We were supposed to receive an email from Trotter photo stating when our sons school pictures were ready to view and purchase. My husband and I never received an email from trotter. I did however, get an email from the school about picture retakes. I callled the school and said we never received the original pictures. The school said yes there is problem and there has been a lot of people who did not receive the link or access code from trotter for the photos. We confirmed that trotter did have the correct email because we did receive the pictures from last year but not this year. After multiple phone calls and voicemails over three days. I finally got through to trotter. The lady acted surprised that we had any problemsshe gave us the link and access to code to view and purchase our sons photos. Upon reviewing everything in the 2nd sale the pricing from the original ordered had doubled and tripled in price and we were now responsible for shipping of the photos as well because the original purchase window had closed. We would have purchased the frost time if we would have received an email from trotter to do so. Because we did not receive the email we now have to pay more for the pics plus shipping. The lady at trotter told us its because the window has closed and there was nothing she could do about it and we just had to pay the higher prices and shipping. The school told us trotter took the photos down from their website and would be putting them back up for a 2nd sale. We are not the only parents who did not receive the original link for the pics. This is unacceptable business and making people pay higher prices and shipping for something they never sent the original link out.