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      Country
          Country

          Find a Location

          Royal Canin U S A Inc has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Royal Canin U S A Inc

              500 Fountain Lakes Blvd Ste 100 Saint Charles, MO 63301-4341

              BBB Accredited Business
            • Royal Canin U S A Inc

              2779 Rademakers Way Fremont, NE 68025-8044

            • Royal Canin U S A Inc

              315 Cool Springs Blvd Franklin, TN 37067-1632

            • Royal Canin U S A Inc

              315 Cool Springs Blvd Franklin, TN 37067-1632

            Business ProfileforRoyal Canin U S A Inc

            Wholesale Pet Foods
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.3/5stars

            Average of 10 Customer Reviews

            Customer Complaints

            18 complaints closed in last 3 years

            9 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/25/2013

            Years in Business: 56

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Tailored Nutrition for Dogs and Cats includes ranges in size and breed.

            Business Details

            This is a multi-location business.

            Find a Location

            Royal Canin U S A Inc has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Royal Canin U S A Inc

                500 Fountain Lakes Blvd Ste 100 Saint Charles, MO 63301-4341

                BBB Accredited Business
              • Royal Canin U S A Inc

                2779 Rademakers Way Fremont, NE 68025-8044

              • Royal Canin U S A Inc

                315 Cool Springs Blvd Franklin, TN 37067-1632

              • Royal Canin U S A Inc

                315 Cool Springs Blvd Franklin, TN 37067-1632

              BBB File Opened:
              6/19/2007
              Years in Business:
              56
              Business Started:
              2/28/1968
              Business Started Locally:
              1/1/1960
              Business Incorporated:
              8/14/1980
              Accredited Since:
              11/25/2013
              Type of Entity:
              Corporation
              Alternate Business Name
              • R C U S
              Hours of Operation

              Primary

              M:
              7:00 AM - 5:00 PM
              T:
              7:00 AM - 5:00 PM
              W:
              7:00 AM - 5:00 PM
              Th:
              7:00 AM - 5:00 PM
              F:
              7:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mrs. Kamie Eckert, President
              • Mrs. Clare Craig, Director of Customer Care
              Contact Information

              Principal

              • Mrs. Clare Craig, Director of Customer Care
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              18 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/13/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I was told months ago that I would get a refund for two packages that arrived with ants. I showed the two receipts for the two packages and each one of them cost me $59.99 for a total of about $119.98 without counting taxes and shipping. I havent received any emails despite my constant questions.Case Number is ********. Please send me a check with the refund.
              Read More

              Customer Reviews

              10 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tara M

              1 star

              06/07/2023

              I contacted the company to ask why their food is so ridiculously expensive and it keeps going up even though they're using the by products that are the leftovers from the meat industry that no human wants to eat. They didn't answer that question. They are obviously getting meat at a lower cost and turning around and price gouging their customers. Their getting away with this because people need to buy the specific prescription foods.

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

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