Business ProfileforKennelwood Village

2/18/2022 Incident Occurred. Kennelwood Village Inc- St Peters Pet Resort Issue Regarding : Old English Sheepdog. 9 1/2 yrs old Name: Ella Transaction Amount : $124.00 Took my dog Ella to be dropped off for the day for grooming purposes. When I made the appointment with their call center, I gave explicit instructions on how to groom her and that if at any time the groomer or staff felt uncomfortable grooming this breed of dog to stop what they are doing and call me immediately. I was told that the notes were in her chart. Upon dropping her off for grooming on 2/18/2022, we told them again the instructions and gave them a print out of her grooming we wanted done. They wrote it down and again were reminded that if they felt like they couldn't handle the job to just simply stop and call. No phone calls were made through the entire day to any phone number listed in our account. So assumed no news is good news. A charge slip was texted to my phone of $124.00. When arriving to pick her up 35 min later, she was a completely different dog. I left her there with only a few mats around her muzzle and toes. They were told to just do a trim and sanitary cut and shave the belly. When we arrived, my dog was completely shaved to her skin as well as a disfigured cut of hair left on top of her head. I am making this complaint for the sole reason that I demand a refund as well as the health risk involved with shaving this breed down to the skin. This breed as well as cousin breeds to her have a DOUBLE LAYER COATED FUR. What this means is that the double layer of fur helps to regulate their body temperature. My dog has been shaking and hiding ever since this date. On a dog that only had mats on her face that needed to be combed out, this is never okay.