2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jo
1 star12/26/2023
left our older dog at Kennelwood for 48 hours. When we arrived to pick her up, ******* was in a coma and couldn't stand. She was laying in pee and had a large open sore on her head. We rushed her to the vet. The vet was appalled at her condition and urged us to *** them. ******* was severely dehydrated and never stood again. We had to put her to sleep. Kennelwood wouldn't take our calls until I told them our lawyer would contact them. Kennelwood never did anything to help ******* .NEVER LEAVE YOUR PET AT KENNELWOODReview from Nancy Y.
1 star10/24/2023
Their grooming is terrible. My dog last year had a ****** cut off. I left to go elsewhere for a while and decided I would try again and recently after grooming discovered she had a cut very close to her v**** I am done with this unprofessional grooming.
Kennelwood Village Response
10/26/2023
*****, thank you for taking the time to leave your feedback regarding your grooming experience with us. We apologize that we have not met your standards with grooming, and that this has resulted in a cut to your pet. We are deeply sorry this happened. A manager has been notified and will reach out to you today to discuss this incident. We hope we will be able to offer a solution to you regarding this incident and to make future visits as smooth as possible.
Customer Review Rating
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