BBB Accredited Business since

Advanced Pest Control Systems

Phone: (573) 334-4215 Fax: (573) 339-1651 View Additional Phone Numbers 821 Progress St, Cape Girardeau, MO 63703 http://advpest.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Advanced Pest Control Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Advanced Pest Control Systems include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Advanced Pest Control Systems
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 08, 1996 Business started: 01/01/1980 in MO Business started locally: 01/01/1980
Business Management
Mr. Gene Schuessler, President
Contact Information
Principal: Mr. Gene Schuessler, President
Business Category

Pest Control Services Termite Control Bed Bug Removal Bed Bug Inspection Service Termite Inspection Wildlife Control Services Animals - Nuisance Control - Trapping


Additional Locations

  • 821 Progress St

    Cape Girardeau, MO 63703 (573) 334-4215

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/16/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This business was at my home on August 10, 2015 to spray our house for fleas and I paid $120. When the technician came he asked if he was supposed to do the couch and furniture and I said yes. He said he was not told that but that he would do that. He asked me to stay outside due to the fumes so I went outside however I noticed the floor looked very wet. I left for two hours and when I came back my hardwood floor were sticky, not dry and not safe to walk on. When he sprayed my couch, recliner and mattresses he sprayed it so heavily that it dripped onto the floor. I have called the business three times and they keep saying someone will call me however nobody has. I spent the night cleaning up oily, sticky junk off the floors. If they would have just called me back and had someone come and look I could have showed them what chemicals he used.

Desired Settlement: I would like this company to refund what I paid them. I will have to pay more than that to have the couch cleaned.

Business Response: Initial Business Response /* (1000, 9, 2015/09/16) */ We were not aware of Mrs. ******'s compliant. She had only called once to make the appointment and once on the day of appointment (August 10, 2015) after we sprayed and asked if she could turn some fans on. Otherwise we were under the impression everything was satisfactory to her. Advanced Pest Control Systems


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Advanced Pest Control Systems
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)