In January of 2013 we were told by the representative that by April they would be completed with our projects. Thus, it is June 9, 2013 and the first project is yet to be completed and they are asking that I pay the last installment of over 2,000.00 when in fact they have not even completed the project. Per the contract, we are to pay the last part of the total 26,000.00 project when they have completed it. We bought floor molding since they didn't complete it. I called *** *****, he came out to the properties, and he hasn't been forthright either. (owner) he was to have the company touch base with me to set up time for them to complete project, that failed. Then they left the room downstairs unfinished completely. When they poured the cement, they messed up my grass with mud tracks all through my yard, they said they would redo, but by the time that happens the grass would have grown back with indentations in my yard. Its been one thing after another. They even left the drain pipes undone during all of the rain I had to call them several times for that. I WILL NOT RECOMMEND THEM TO MY WORSE ENEMY. ON TOP OF ALL THAT, WHEN I ADD AN ELECTRICIAN WITH ME TO HELP DECIDE THE WALL WIDTH, *****...the receptionist HUNG UP IN OUR FACES BECAUSE I WOULDN"T TELL HER WHO WE WERE AFTER WE HAD BEEN CUT OFF ON THE TELEPHONE. *** ***** told me he couldn't make her apologize.... IT IS A FAMILY BUSINESS. I believe if I were of their ethnic family backgroud we would have received better services..... NOT A GOOD COMPANY.... JUST FULL OF SMILES AND LIES. I have pictures also if interested of how they left my yard and project.
Product_Or_Service: SunROOM 4 seasons and 3 season lower Room
They take the 2000.00 owed from the money they have as down payment on the lower room they have yet to start., then void contract on lower room, and they minus the concrete laid and refund the rest of our 6,000.00 we have already paid. I am tired of waiting and listening to their lies of propaganda.
Business' Initial Response
I was shocked to read Mr.complaint stating he believes if he were of "their ethnic family background he would have received better service", I take that as a personal, rude and ugly comment. After forty four years in business this is the first time anyone has ever referred to me as being a racist!
In late April when I learned that Mr. had an issue with Patriot and one of our employees I personally became involved, I wanted to let our employee's and our customer, Mr. , know that I take complaints serious.
On 4/25/13 I requested a meeting with him and confirmed that per his request, nobody would work at his residence while he was out of town. We asked that he give us dates of his availability to meet when he returned.
On 5/10/13 when we thought he was back in town we emailed him again requesting dates to meet at his residence, on 5/13 he replied and we confirmed a meeting with him for 5/22/13. This delay from 4/25/13 to 5/22/13 was no fault of Patriots.
At this point in our construction we had term payments due for work completed of $2,392.00 for electric for the first floor and a term payment of $7,200.00 for the prep work (concrete) completed on the lower floor. We need to be paid these payments per our contract terms he agreed to.
At our meeting on 5/22/13 I explained to Mr. we could not install the lower floor walls until he had his hot tub installed and wired. (contracted separately with another company) His wiring was installed on 4/24 or 4/25. In that same meeting I explained that the downspout could not be properly installed until the lower walls were installed. I also agreed, in good faith,to grade, seed and straw the area that was damaged in the yard during construction although our contract/exhibit A clearly states that it is the responsibility of the homeowner for final grade of their yard.
It was also a good faith jester for myself and our production foreman to return to the job site on a later date to review the hot tub wiring that another contractor installed. I had concerns about it. Mr. asked that I put our discussions in writing and a price to finish the lower room.
In reviewing Mr. email on 5/31/13 I thought we were progressing on getting his project completed, It appears to me that when we asked him to bring his term payments up to date he decided to write a complaint with the BBB. If required we are willing to review a payment plan. All supporting documentation of our contract, exhibit A and emails are available for your review and will be faxed to your location. Please provide a fax number to send them to. You can email the fax number to *********@patriotsunrooms.com.
Patriot Sunrooms Inc.