BBB Accredited Business since
Phone: (314) 805-9683 Fax: (636) 332-5969 818 Indian Rock Ct, Wentzville, MO 63385
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that R & R Remodeling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for R & R Remodeling include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Robert Mertens, President
Patio & Deck Builders Patio, Porch & Deck Enclosures Construction & Remodeling Services Sunroom & Solarium Design & Construction
818 Indian Rock Ct
Wentzville, MO 63385 (314) 805-9683 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I hired the company to put in a deck in August of 2010. this issue that keeps reoccurring is the trim that goes around the posts on the composite deck. I have called asking them to advise me about the deck bowing they told me to move the dirt away from the deck and replace about half of it because it was too heavy. I just wanted them to come out and look at it to see if it was done right. I have unable to get them to come out for the trim or the other issue that I had.
Desired Settlement: I would like the company to contact me about coming out to look at my deck and advising me if moving the dirt was done right to prevent future bowing, and replacing the deck trim on the bottom of the posts.
Business Response: Initial Business Response /* (1000, 5, 2014/10/28) */ First of all we would like to point out this is not a valid complaint.The contracted work that we provided over 4 years ago was to replace the decking and rail on the customers existing deck frame and add 1 pier. The damage that is being questioned was originally caused by a improperly installed existing retaining wall on the customers property. We were notified of "a problem with the deck" earlier this year. I went to the customers home within 24 hours of the call.I advised the customer that the damage was clearly being caused by the faulty retaining wall sliding down the hill ON TO her deck!I explained it was imperative she has this corrected immediately. I explained this was not in our scope of work and she should find a reputable landscaper.As a COURTESY, I sent a crew within 1 week tom repair the damage the wall had caused, at a expense of almost $700.00,and billed her nothing! This customer continuously called for advice & recommendations for landscapers, wanting us to check on work done by others, etc.I suspected there may be something wrong when I received 3 separate calls within a 2 week period, each time asking if the decking "was screwed back down" at time of repair, which I assured her on each occasion that it was. The other issue of the complaint, which is also invalid,are the trim rings on her handrail. This is invalid due to the fact that it is 100% a product issue that needs to be filed with ****** the manufacturer @ X-XXX-XXX-XXXX. We have addresses this issue, once again as a courtesy, for her in the past. I was contacted by customer about a month ago concerning this and I advised her at that time this is a product issue and our warranty clearly states we cover WORKMANSHIP. I referred to item ** on our contract, used w/ her and every other customer that clearly states " MATERIALS ARE WARRANTED ONLY BY THE MANUFACTURER..."..but, I would assist her by searching to see if any of these trim rings, which have been discontinued for several years,are available but that it may take some time to track them down. She contacted me again several times within the next week and i Re-iterated the fact that it was going to take more than a couple days to find these, if they are available, and I would let her know one way or another once I had some information. The next call I got was about 1-1/2 weeks later on Friday 10/17...I was on vacation out of the area When my flight landed in St.Louis on Tuesday 10/21, all my messages and emails "popped" up, including notification of this complaint... ONLY 1 full business day had transpired between her call and the complaint being filed. I believe we have gone well above and beyond our obligations to assist this customer...Our only recommendation at this point is if she has concerns about the wall structure, "dirt against deck" she needs to contact the contractor that provided her this service, and for a product issue, contact the manufacturer at number previously stated