BBB Business Review

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Under Deck Ceilings, Retractable Awnings, Louvered Roofs, Outdoor Kitchens, Paver Patios, Retaining Walls, Solar Shades

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Deck & Patio Living meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Deck & Patio Living
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 16, 2002 Business started: 10/25/2002 in MO Business started locally: 10/25/2002 Business incorporated 09/01/2002 in MO
Type of Entity


Business Management
Mr. Al Futrell, Owner Mr. James Lord, Marketing Director Mrs. Dawn Futrell, Owner
Contact Information
Principal: Mr. Al Futrell, Owner
Principal: Mr. James Lord, Marketing Director
Business Category

Patio & Deck Builders Hardscapes Patio Builder Exterior Structures - Gazebos, Arbors, Pergolas Sunroom & Solarium Design & Construction Awnings & Canopies Furniture - Outdoor Landscape Lighting Landscape Lighting Installation & Repair Screen Enclosures Contractors - Retaining Wall Fireplaces - Fire Pits Landscape Contractors Landscape Contractors - Commercial Outdoor Kitchens

Products & Services

Deck & Patio Living sells the following brand(s): American Louvered Roof, Belgard Hardscapes, Betterliving Sunrooms & Awnings, Brown Jordan Outdoor Kitchens, Coastal Source Outdoor Lighting, Danver Stainless Outdoor Kitchens, Eclipse Awnings, NuImage Awnings

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Please call to schedule your Appointment.
Method(s) of Payment
Cash, Check, Credit Card, Financing Options
Alternate Business Names
Deck and Patio Living, LLC Dry B Lo St. Louis

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.