BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Royal Prestige of Missouri meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Royal Prestige of Missouri include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. John Willenbrock, Owner
Party Plans - In-Home
3460 Hampton Ave Ste 201
Saint Louis, MO 63139 (314) 481-9888 (800) 586-1123 (314) 481-0339 Directions
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Additional Phone Numbers
- (800) 586-1123(Phone)
- (314) 481-0339(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: We are dissatisfied with the products that we purchased from Royal Prestige and feel that we deserve out of our contract or a reasonable compromise. My fiancee and I went to the presentation, while getting ready to decide if we were going to purchase the pots and pans, I made the comment, "What the ****, if we don't like them we can always return them." To which, the presenter nodded along with what I said. This was the only reason that I relented. We got our pots and pans later only to keep burning food. Not every meal, some turned out great, but more meals than we were willing to have to keep paying for. After all, their main point is that this will save us money and it was costing us a lot in chicken alone. We called to tell them we were not satisfied and that was when we found out that they only allow for three days to return your pots and pans. That is long before we even got the pots and pans let alone got to try them out. After that we were directed to their St. Louis office. We were basically told that unless we wanted them to come out and show us how to work them, or call them at any hour of the day, we were out of luck as the return policy only catered to those who no longer felt comfortable with the cost. I called them and spoke with ****. He offered to pay for the S/H, taxes and full price of a $220 griddle to make us happy. I said it wouldn't. From there on we had deals flying back and forth trying to compromise on something that would satisfy both us and Royal Prestige. Finally we decided that he would take the pots and pans back, I said we would order dishes and flatware (one set of each), and the difference could be returned on the loan. The dishes and flatware would run us $960. The next day, **** called me back to say that since we weren't going to buy $2500 in dishes, flatware, glasses, and random accessories, we didn't have a deal, but then he told me we could keep the pots and pans and he would pay for the dishes and flatware to be shipped to us. He said he would cover the price of everything. At this point he had offered to give us a $220 griddle, $680 in dishes, $280 in flatware, pay for the shipping and handling as well as the taxes. This totals to around $1451 dollars. When I asked him to just apply that amount back to our loan (bringing the loan down to $1049), take the pots and pans back, and give us the dishes and flatware valued at $960 dollars I was told that they Royal Prestige "just don't do that". I was told they would be losing money. However, I was also told they would give those pots and pans to a church "as they have before". Ultimately, they are willing to give us nearly $1500 in free stuff, most of it that we do not want, as long as we keep the pots and pans we do not want, but they are unwilling to return the money directly to the loan. If their argument is that they are losing money, the tax write off that would be allowable for the pots and pans donation would cover that without issue. If their argument is that they "just don't do that", we do not feel that is acceptable enough of an answer. We also had issues with responses from their office. Two Friday's ago, **** said that I would hear back from him on Monday. ****** finally heard back from him on Tuesday after leaving **** a message. When he called and spoke with ******* he told her that he would be calling me the next day. It took six days to hear back from anyone at their office, and it was not ****. We have also noted that there was a case with a different Missouri office where a dissatisfied couple was able to get a full refund and out of their contract due to similar complaints as ours. We feel that over the last few weeks we have been reasonable and have tried to work on a solution. One that would work for both sides.
Desired Settlement: We are requesting that we either: Are out of the contract fully or The loan be lowered by $1451 (The amount of the free items offered), that they take the pots and pans, and send us the flatware and dishes.
Business Response: Initial Business Response /* (1000, 5, 2015/04/17) */ Contact Name and Title: **** ******* Contact Phone: XXX-XXX-XXXX Contact Email: **********@sbcglobal.net While we have gone above & beyond trying to make ****** ****** & ***** ***** happy customers it has been a very challenging task. By their own admission were "successfully making many of the meals"....so we were at our wits end as how to please. All of our products are sold on a contract basis and could have definitely held them to the loan for which they applied, were accepted & then verified. We have however agreed to ship them the dinnerware & flatware upon receipt (at our local office) of the cookware set. At that time we will also lower their balance to $1049.00 Per Mr. *****'s request. As of this writing we have yet to receive the cookware...
|3/19/2015||Problems with Product/Service|