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      Country
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          Find a Location

          Erker Optical Co has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Erker Optical Co

              908 Olive St Saint Louis, MO 63101-1420

            • Erker Optical Co

              9717 Clayton Rd Clayton, MO 63124-1503

            • Erker Optical Co

              28 Maryland Plz Saint Louis, MO 63108-1526

            • Erker Optical Co

              1701 S. Lindbergh Ste 232 Frontenac, MO 63131

            • Erker Optical Co

              124 W Jefferson Ave Kirkwood, MO 63122-4064

            Business ProfileforErker Optical Co

            Optical Repairs
            Multi Location Business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Erker Optical Co has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Erker Optical Co

                908 Olive St Saint Louis, MO 63101-1420

              • Erker Optical Co

                9717 Clayton Rd Clayton, MO 63124-1503

              • Erker Optical Co

                28 Maryland Plz Saint Louis, MO 63108-1526

              • Erker Optical Co

                1701 S. Lindbergh Ste 232 Frontenac, MO 63131

              • Erker Optical Co

                124 W Jefferson Ave Kirkwood, MO 63122-4064

              BBB File Opened:
              1/1/1972
              Years in Business:
              145
              Business Started:
              1/1/1879
              Business Started Locally:
              1/1/1879
              Business Incorporated:
              4/18/2006
              Type of Entity:
              Corporation
              Alternate Business Name
              • Erker's Fine Eyewear
              • Erker Optical Company
              • Eye Rock Eyewear
              • Soleil by Erkers
              • Red Eye Inc
              Business Management
              • Anthony Erker, Secretary
              • John Jack Erker, Owner
              • John Erker, Vice President
              Contact Information

              Customer Contact

              • John Jack Erker, Owner
              Additional Contact Information

              Fax Numbers

              • (314) 241-5406
                Primary Fax

              Phone Numbers

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/06/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I went to Erker's Fine Eyewear on 1/8/2023 to purchase prescription sunglasses. The frames I wanted were not in stock so the employee ****** assisted me. She stated that she could special order the frames and they would be ready in 2 weeks. On 1/26/2023 I called Erker's Fine Eyewear; ****** answered. I asked for an update on my order. She stated that the frames had not come in yet and once they did, she would still need to send them to the lab as well. I expressed my frustration to her about this. Telling her that this is way over the time I was told that they would be ready. ****** said that she would call me once they arrived. On 2/3/2023 I called again for a status update. Someone answered the phone and said that they could not locate my frames but would call me RIGHT back shortly once they find out what's going on. 2 hrs past, I called the Erkers again and stated that I wanted an update. ****** then got on the phone, she stated that they couldn't locate the frames and that she needed to call the "her rep" to find out whats going on but since it was Friday that I may not have an answer until Monday. I then asked if I could speak to a manager and cancel the order and have a refund. She stated that she is the manager and said I can cancel but would only be given a store credit. I do not want a store credit given the experience that I received. She then offered me the corporate phone number and said that its nothing more she can do. I called the provided number which was 314-241-9410. I spoke to a rep there and was told that they do not handle retail store issues and that I would need to call the location back and speak to the manager there. I then called back for the last time. ****** answered again, I told her what I was told by corporate and she stated that I need to speak with (**) and that they are on vacation and wouldn't be back until (conveniently) next week. I then said that I would report them and she with a slight attitude said bye.
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              Customer Reviews

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              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

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