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          Find a Location

          H D I S has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • H D I S

              9385 Dielman Ind Dr Saint Louis, MO 63132-2214

              BBB Accredited Business

            Business ProfileforH D I S

            Online Retailer
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/11/2009

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            Online Retailer, Catalog Shopping, Delivery Service, Health, Health and Wellness, Healthcare Management, Online Shopping

            Business Details

            BBB File Opened:
            3/1/1984
            Years in Business:
            40
            Business Started:
            1/1/1984
            Business Started Locally:
            3/20/1986
            Date of New Ownership:
            10/1/2016
            Business Incorporated:
            3/23/1989
            Accredited Since:
            5/11/2009
            Type of Entity:
            Corporation
            Alternate Business Name
            • Home Delivery Incontinent Supplies
            Hours of Operation

            Primary

            M:
            8:30 AM - 7:00 PM
            T:
            8:30 AM - 7:00 PM
            W:
            8:30 AM - 7:00 PM
            Th:
            8:30 AM - 7:00 PM
            F:
            8:30 AM - 5:00 PM
            Sa:
            8:30 AM - 2:00 PM
            Su:
            Closed
            Business Management
            • Ms. Jennifer 5277 Jones, Director of Finance
            • Mr. David Shyres, Webmaster
            • Mr. Brian Flint, Chief Financial Officer
            • Mr. Mark Nedvin, Managing Director
            Contact Information

            Principal

            • Ms. Jennifer 5277 Jones, Director of Finance

            Customer Contact

            • Ms. Jennifer 5277 Jones, Director of Finance
            Additional Contact Information

            Fax Numbers

            • (314) 997-0047
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/18/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            January 16, **** - My 88 year old mother has been purchasing incontinence products for years from HDIS. Recently, she fell, and after spending several days in a hospital, my mom was transferred to a nursing home for rehabilitation. During this time, she received two cases of products from HDIS. Seeing HDIS has a "GUARANTEED MONEY-BACK RETURN POLICY" which states "...YOU MAY RETURN ANY UNOPENED PACKAGES WITHIN 60 DAYS DAYS FOR A FULL, NO-QUESTIONS-ASKED REFUND" and "...NO RESTOCKING FEE..." I contacted HDIS customer service **** ******* to return these cases. ****** came across as annoyed, and sometimes outright rude to me, and told me there would be fees (shipping, restocking 25%) to return the products. When I asked ****** about the HDIS return policy, ****** told me it does NOT apply to my mother's order because "YOUR MOM CHANGED HER MIND." I said my mother FELL and an ambulance took her to the hospital! ****** then informed me yet another case was just shipped. I told ****** how disappointed I was and that I would not be returning the products because of the fees. I have since donated two cases of the products to a local women's shelter, as I cannot deal with this type of customer service. I am still waiting ********************** of the third case. I am truly upset with how HDIS treated my 88 year old mother who was a loyal customer for years.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Charlene G

            1 star

            11/04/2021

            Want to charge me a restocking fee when I been waiting 2 months on an item they don't have in stock.

            H D I S Response

            11/11/2021

            We to apologize again for the misunderstanding that has taken place during your phone call with our representative. This is not the type of experience we want for our customers. Our goal is to help make our customers lives easier. We certainly do value you as a customer and appreciate you taking the time to let us know when something is not right. We have left messages on your voice mail on 11/09/2021 and today. A return phone call from you would be greatly appreciated so we may consider this matter resolved. Your credit card has been fully refunded for the order of the rollator you requested cancelled. No restocking fee has been applied.We hope to be able to resolve this matter and look forward to your continued business with our company. If you have any questions or comments, please feel free to call me directly at **************. I look forward to your continued business with us.

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

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