Business ProfileforSpire

In September of 2023, we were notified that our gas meter needed to be changed and had been getting charged estimated bills from Jan 2023-Sept 2023. We scheduled an appointment to have it changed and afterwards received a bill for actual usage totaling to approx $600, much much higher than our estimated bills. The bulk of this bill was Jan 2023-Mar 2023. I compared the 2023 data to the 2022 data and saw a huge difference. As an example, Jan 2022 our usage was 16 CCF and in Jan 2023, our usage was 169 CCF. This was an astronomical difference. Feb and Mar followed suit. I called Spire for the first time on Oct 4th to have this researched. I never received a call back, so I called again and again and spoke with a supervisor who told me the first research request was put in to the wrong team. I called time and time again with no resolution. I was told they could not give us a breakdown of the charges and that the meter must have been broken and that is why we were charged so low in 2022. After four months of calling, approximately 10 times, without ever having the Spire team follow through with calling me back or receive a resolution. In my most recent call on Jan 10th, I was finally told that when the billing team sees my case, they are just going to close it because nothing is wrong. I told them Id like to wait for the billing team to call me back, but I was advised that the billing team wont call me when they see the case. Theyll just close it and move on. As someone who doesnt have a choice in who to use for my gas service, this is ridiculous. To receive an extremely high bill after a mistake made by Spire, is unacceptable. Through my research, it seems Im not the only one to deal with this sort of situation.