BBB Business Review

BBB Accredited Business since 10/01/1984

Hazzard Moving & Storage

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Phone: (314) 772-9300Fax: (314) 772-93033728 Market St Ste 170, Saint LouisMO 63110-1212 Send email to Hazzard Moving & StorageView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 10/01/1984

BBB has determined that Hazzard Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Hazzard Moving & Storage's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Hazzard Moving & Storage

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
11/17/2014Problems with Product / Service | Read Complaint Details
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Complaint
*** was in charge of our move and I have been in contact with him, however, repair/replacement has not yet occurred. I spoke to *** the day of the move about the 3 items and he said he would take care of it. He thought $20 would cover the cost of the bike and since then I had gone to a repair shop to get an estimate and the bike is not repairable, therefore, the $20 will not cover the cost of the bike. I got the replacement cost of the glass for the picture frames which is $40. This has yet to be paid to me. The repairman for the nightstand has yet to come out either. All of these items were discussed to be repaired or replaced the day of the move however none of the items have been taken care of satifactory.

Desired Settlement
1. Replace the bike with a like model or real replacement cost. 2. Compensate the $40 for the glass that was broken. 3. Send the repairman out as promised to fix the broken knob on the nightstand.

Business Response
I am contacting the customer today, to settle on the bike. We have already fixed the broken knob and compensated for the broken glass. Thanks, ******* *******

11/05/2013Problems with Product / Service

Industry Comparison| Chart

Moving / Storage Companies, Movers

Additional Information

top
BBB file opened: 10/01/1984Business started: 01/01/1932
Contact Information
Principal: Patrick Hazzard (President)
Business Category

Moving / Storage Companies, Movers

Alternate Business Names
St. Louis Record Center

Map & Directions

Map & Directions

Address for Hazzard Moving & Storage

3728 Market St Ste 170

Saint Louis, MO 63110-1212

To | From

LocationsX

2 Locations

  • 3728 Market St Ste 170 

    Saint Louis, MO 63110-1212(314) 772-9300
    Fax: (314) 772-9303

  • 900 S Grand 

    Saint Louis, MO 63103(314) 535-0016

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern Missouri & SouthernIllinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Hazzard Moving & Storage is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Web Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on August 2, 2010.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Moving / Storage Companies

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.