Business ProfileforFry-Wagner Relocation & Logistics

We hired Fry Wagner to move us from our 3 bedroom home in Glendale, MO to our new home in Wildwood MO on 6/17. We received quotes from a few different companies - Fry wagner was a little higher than the rest but we have used them in the past and knew we would have a quality move and all of our things would be in the best hands. The day of our move was definitely the opposite of what was promised from the company during the weeks leading up to it. The moving crew consisted of 4 men. With 1 man who was professional and seemed to be a trained mover. The other 3 had no idea how to wrap furniture or move furniture. Every single piece of our furniture has been damaged. My daughters bedroom set and our master set have the most damage. The move took almost 12 hours- we had 3 bedrooms. A kitchen table. A small office desk. All boxes were packed and labeled. Most of the boxes were thrown in the new house and smashed. I had a floor lamp that never made it off the truck because it was in pieces. I had walls damaged in the new house and 3 painters working in the house that witnessed the whole thing. The move cost 2400$. We filed a claim on the big damage and only received 400$ back due to the insurance plan we picked. My daughters bedroom set alone will be 1500 to fix. We picked our insurance under the assumption that we were hiring professionals in the moving business and that our things would be wrapped and packed in the truck appropriately. This was obviously not the case. I would like my move refunded.