BBB Accredited Business since
Phone: (314) 830-3707 View Additional Phone Numbers 7220 N Lindbergh Blvd STE 540, Hazelwood, MO 63042
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A BBB Accredited Business since
BBB has determined that Advanced Moving Systems Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Advanced Moving Systems Inc include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Chinedu Arinze, Owner/Operator
Movers Movers - Office Moving Assistance - Packing, Unpacking, Organizing Piano & Organ Moving Seniors Moving & Delivery Services Delivery Service
Method(s) of Payment
All Major Credit Card
7220 N Lindbergh Blvd STE 540
Hazelwood, MO 63042 (314) 303-6683 (314) 830-3707 Directions
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Additional Phone Numbers
- (314) 303-6683(Phone)
- (314) 656-1450 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I used Advanced Movers on 05-15-16 to move me from Florissant, Mo to St. Charles, Mo. Two movers arrived and started to take the furniture from my home to the moving truck. I had some of my belongings already in furniture pads. I noticed the movers took my couches and TV's out with wrapping them. When I mentioned something to the mover, he advised he would wrap them on the truck. I never saw them wrapped up on the truck and when they were carried and placed in my home, they were still unwrapped. After the move was over and I paid the movers the companies fee and provided a tip. I attempted to hook up my 55 inch Hisense LED 4K today and the screen was shattered. The tv now shows rainbow colors with a large impact in the middle, where something hit it on the truck or the tv was dropped. I have contacted the owner and he advised he would call me back and has not after several phone calls and he will not return my text messages either. I sent him a picture of the damage as well as the receipt for the television as I purchased it only 6 months ago.
Desired Settlement: I would like the owner of the company to reimburse me for my television. I have sent him the receipt, along with the serial #'s off of the television for him to look it up if need be. I can no longer use or watch the television due to the impact.
Business Response: After further investigation this customer was contacted and an offer of $350.00 was made with the request on our behalf to obtain the damaged property. Our adjuster felt that this is a fair offer due to the depreciated value of the television. This offer to pay $350.00 is a final offer. We are currently awaiting the customer's response
Better Business Bureau:
I received a phone call from Ms. ******** ****, not the owner ******. We discussed the incident and she did advise of the $350 and that they needed to come and pick the television up from my home. I understand that there is depreciation on products, but due to the fact that I just purchased the television 7 months I don't believe it has lost that much value. If I go and purchase the exact same television now, it would cost me $200 more than what I paid for it according to the receipt that I sent them.I was advised that the owner would be spoken to and that I would receive a call back regarding the settlement price. I called back a day later and my cell number is now blocked. When I call from my work # the call goes straight through. I still left a voicemail and I have texted the owner (******) again for a callback. If my number is now blocked by the owner, there is no way I can reach someone to settle and I will be forced to take this to court. I would appreciate a callback immediately.
Read Complaint Details
Complaint: hired for move 7/15/15 There was damage on a tv and I called. The manager said he would call the mover and the mover said they did not break the tv and would not replace anthing. tv 60 sanyo flat screen purchased 12/2015 $1100.
Desired Settlement: I would it repaired or replaced.
Business Response: Initial Business Response /* (1000, 5, 2015/07/17) */ This claim is completely false. When the crew arrived the customer was in a rush to insure that the move job would be completed within 3 hours. The customer and her sister were grabbing items and moving the items out themselves - the crew advised the customer not to move anything in or out of the truck because whatever the customer and her sister moves we are not responsible for. At the destination the customer and her sister were continuously moving things out of the truck while the crew was moving items inside the house. The customer's sister grabbed the big screen TV out of the truck alone. In the process of moving the TV she frequently banged it against the entrance door trying to carry it into the home. I feel as if my crew is not responsible for the damages to the customer's property in any way as she caused the damages herself. The customer's personal belongings were loaded into the truck with extreme care and detail to protect her items from any unforeseen damages during transition to her new home. This is an unfortunate situation however we are not responsible. The customer was advised on multiple occasions not to remove items from the truck.