Business ProfileforMiniature Market LLC

I've been a loyal customer of ********************** for over 2 years, ever since I discovered the hobby and they were a great source for the games I always look for. Their prices were excellent and I also liked their customer service. Unfortunately, their **************** has been on the decline in the last 6-months. And I have been so disappointed that it's now IMPOSSIBLE to reach **************** on the phone. They only respond to 'emails' sent to Support, and those can now even take days to get a response on. If they are understand, it's understandable but their lack of **************** cost me money.I had a pre-order with shipping included Order #10364****. Since MM does NOT tell customers the exact date of product release, all I can do is wait. Today is Tuesday, and last Friday I submitted an order Order #********* for items my son wanted to add. I put in a Customer Note, requesting that my order be combined. MM as of yet still has my order on 'Pending Customer Note'. I also put in a separate Order #********* with a note to combine. I DID NOT KNOW THAT ALL OF A SUDDEN MY FIRST ORDER ENDING IN **** WOULD SHIP (except, MM did NOT read my comments on the last orders as of yet and now I'll be forced to pay for shipping on those 'Customer Hold' items. I WISH I WISH I WISH that they would answer their phone, so I can say "Hi!, I just put in a an order please combine them thank you!". I'm at a loss if MM because I do NOT want to pay additional shipping on the orders they missed when this shipped. I did NOT know my first order would finally suddenly ship, if I would have known a date I would have calculated better. All MM says is Release October - December. OK???I'm hoping MM can fix this by shipping me both Orders Pending as Customer Hold (Order #********* and Order #********* and NOT charge me shipment for this mishap. Otherwise, I'm paying more and losing money. I'm pressuming MM will cancel my pending orders due to this mishap. SERVICE RECOVERY IS IMPORTANT!