BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Emerson meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Emerson include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Russell Lo Bue, Staff Attorney Litigation Craig W Ashmore, Sr Vice President, Planning & Development Mr. David N. Farr, Chairman, CEO Walter J Galvin, Sr. Executive Officer & CFO Guy Medaris Edward Monsor, Chief Operating Officer Charles A Peters, Sr. Executive Vice President
Manufacturers & Producers Tools - Rent Electric Companies Commercial Products Manufacturers Air Conditioning Contractors & Systems
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
Alternate Business NamesEmerson Air Comfort Products Emerson Electric Emerson Electric Co Emerson Tool Co
Products & Services
This company's business is manufacturing commercial electronic products.
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (800) 898-9020(Phone)
- (800) 325-1184(Phone)
- (800) 511-2626(Phone)
- (314) 553-2906(Phone)
- (314) 553-5337 (Fax)
- (314) 553-1940 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|6/5/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: They offer a lifetime warranty on a drill set under the name of Ridgid. When you jump through all of the hoops to get the warranty you are told that they couldn't verify your purchase of the product and they need more information so after entering the serial numbers of all the items in the kit and the upc plus your receipt code number and date at their website you are told to mail the upc and receipt to them registered mail that then you will be upgraded to a lifetime warranty. Their game is to make it so hard to get the warranty that you will just go away so they don't have to honor it. "Dear ***,Thank you for choosing RIDGID power tools. Unfortunately, we encountered an issue when cross referencing your product and/or proof of purchase information with our records and were unable to upgrade your products to Lifetime Service Agreement (LSA) status. Please complete the instructions below to achieve Lifetime Service Agreement status on your products pending further processing and approval. "Sent by Customer Service 02:09PM on February 18, 2015: JON The receipt code/order number is new to the registration site, if the code is not accepted the receipt copy is required to be mailed; the upc is not needed just include your customer id number. Ridgid and Home Depot are working to have these issues cleared up until then a copy of the receipt is required to be mailed. You do not have to send the information as registered mail.Best regards,*** ********** World Technologies, Inc.Sent by *** 12:40PM on February 18, 2015:Just what information is it that you require to registrar my tools? I sent you the receipt number and the serial numbers of all the products in the kit. I am beginning to wonder if this isn't a ploy to make it to difficult to registrar the tools so you won't have to honor the warranty . I may go file a complaint with the Better Business Bureau for deceptive practices, and I will definitely be writing a review letting everyone else know about this. Product_Or_Service: Drill set
Desired Settlement: Honor the warranty and registrar the tools with the extensive information they require, after the customer jumps through all the hoops on the website.
Business Response: Initial Business Response /* (1000, 17, 2015/03/27) */ Unfortunately, our automated system was unable to verify the customer's purchase. We requested that a physical copy of the receipt be emailed to our customer service team, which we received. Upon receipt, we were happy to register his Lifetime Service Agreement. We work hard to make the registration process easy for our customers - which is why we offer a mail-in option if the automated process isn't able to process a customer's receipt. This issue has been resolved to the mutual satisfaction of our company and the customer.