BBB Business Review

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BBB Accredited Business since

Lumber Liquidators, Inc

Additional Locations

Phone: (800) 366-4204 View Additional Phone Numbers 5520 North Illinois St., Fairview Heights, IL 62208 View Additional Web Addresses

Click for BBB Rating on Lumber Liquidators, Inc

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lumber Liquidators, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Lumber Liquidators, Inc. BBB of Greater Hampton Roads has the full report as that BBB handles all complaints for Lumber Liquidators, Inc.

Additional Information

BBB file opened: April 06, 2004 Business started: 05/02/1991 Business started locally: 05/02/1991 Business incorporated 11/01/1999 in
Type of Entity


Business Management
Denise Harlow, Customer Care Lead Terry Didreckson Kathy Hamilton, National Cust. Service Manager Ms. Lisa Jones, Customer Service Supervisor Clarissa Mosley, Compliance Supervisor, Customer Care Team Mr. Thomas Sullivan, Owner
Contact Information
Principal: Denise Harlow, Customer Care Lead
Business Category

Lumber - Retail Lumber - Wholesale Manufacturers & Producers

Alternate Business Names
Bellawood Floors

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.