This business is not BBB accredited.Additional Locations
View Additional Phone Numbers 10814 Galt Industrial Blvd, Saint Louis, MO 63132
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Legacy Lighting include:
- 15 complaint(s) filed against business
- Failure to respond to 15 complaint(s) filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Legacy Lighting include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||15|
Additional Complaint Information
BBB is urging consumers to use caution when considering business with Legacy Lighting. BBB has received numerous complaints alleging delays in installing holiday lighting, failure to remove holiday lighting, failure to issue refunds and overall poor customer service.
BBB has tried to contact the company, but the company has not returned our phone calls. BBB's investigator went the address on file for the business and it was not open. An owner of a nearby business stated they had not seen any employees for the past two weeks.
Legacy Lighting appears to go by other names, such as Mitchell Lighting and Kathy Arnold Lighting. All companies have the same phone number and same address.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementRyan Jacques, President Mr. Jeff Mitchell, President Jessica Nickels, Office Manager
Landscape Contractors Landscape Lighting Installation & Repair Christmas Lights & Decorations
Alternate Business NamesJ Mitchell Lightscapes Kathy Arnold Lighting Legacy Lighting & Irrigation Legacy Outdoor Lighting & Irrigation Mitchell Lighting
On February 16, 2016, BBB issued a Press Release for Legacy Lighting. A link to this release is below: