BBB Business Review

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This business is not BBB accredited.

Legacy Lighting

Additional Locations

View Additional Phone Numbers 10814 Galt Industrial Blvd, Saint Louis, MO 63132

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Legacy Lighting include:

  • 15 complaint(s) filed against business
  • Failure to respond to 15 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 10
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 15

Additional Complaint Information

BBB is urging consumers to use caution when considering business with Legacy Lighting. BBB has received numerous complaints alleging delays in installing holiday lighting, failure to remove holiday lighting, failure to issue refunds and overall poor customer service.

BBB has tried to contact the company, but the company has not returned our phone calls. BBB's investigator went the address on file for the business and it was not open. An owner of a nearby business stated they had not seen any employees for the past two weeks.

Legacy Lighting appears to go by other names, such as Mitchell Lighting and Kathy Arnold Lighting. All companies have the same phone number and same address.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Legacy Lighting
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 12, 2008 Business started: 01/01/1997 Business started locally: 01/01/1997
Business Management
Ryan Jacques, President Mr. Jeff Mitchell, President Jessica Nickels, Office Manager
Contact Information
Principal: Ryan Jacques, President
Business Category

Landscape Contractors Landscape Lighting Installation & Repair Christmas Lights & Decorations

Alternate Business Names
J Mitchell Lightscapes Kathy Arnold Lighting Legacy Lighting & Irrigation Legacy Outdoor Lighting & Irrigation Mitchell Lighting
Additional Information

On February 16, 2016, BBB issued a Press Release for Legacy Lighting.  A link to this release is below:


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.