BBB Accredited Business since
Phone: (573) 635-1220 3702 W Truman Blvd Ste 200, Jefferson City, MO 65109
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A BBB Accredited Business since
BBB has determined that Rebath meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Mark DeGrande, Owner
Kitchen & Bath - Design & Remodeling Kitchen & Bath Design Contractor - Remodel & Repair Home Improvements Construction & Remodeling Services Bathroom Remodeling Bathroom Remodeling - Walk-In Tubs Remodeling Services Bathtubs & Sinks - Repair & Refinish Bathtub Refinishing Baths Fiberglass - Bathtubs & Showers
Alternate Business NamesMissouri Rebath
3702 W Truman Blvd Ste 200
Jefferson City, MO 65109 (573) 635-1220 Directions
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|Customer Review Experience||Value|
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|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: We hired Rebath in July 2015. They were to come out 6- 8 weeks later to start the project which would take 2 days then the glass would be ordered and another day to install that once received. 8 weeks goes by and we had to call Rebath to see if they had us on the schedule as it has been 8 weeks and he have heard nothing. Our job was forgotten about due to the business selling to new owners. Once they finally came a little over 8 weeks after being hired there were many trips to our home due to things not ordered in right size or installed incorrect or broken. The ceiling is installed wrong, the floor is installed wrong, the door was installed broken and many cosmetic issues. After one of the last trips our freezer was unplugged which we were upset about and called the corporate office for help as we have requested a new installer many times before. Since we called the corporate office MO Rebath stated they will not return to our home unless we sign paperwork releasing them of all claims and damages. We hired Rebath based on the lifetime guarantee of the product so we have issues with signing paperwork that takes away our warranty and ability to hold them responsible for shotty work and materials. We agreed on paying $10,000 for a completed shower with a lifetime warranty, which $9,000 has been paid to the company already. We've requested Rebath to come to our home to complete the project many times and they refuse. We had a signed contract and paid on that contract and it has not been followed through by MO Rebath. It has been over a year since they were hired and we sill have no usable shower and an unfinished basement. This company is very unethical in their business behaviors as can be easily shown in emails and certified letters. We have many letters and pictures backing our statements.
Desired Settlement: We would either like the project finished by a new installer and our lifetime warranty or a refund for part of the shower. We will pay for the plumbing work, pay for shower heads and body sprays. We are also willing to pay for the glass and glass door as long as the broken piece on the door that was installed that way is replaced.
I have offered to fix any complaint by the *******. By adivce of my attorney I requested them to sign an amended agreement stating the work I will complete in agreement with the *******, but since they fabricated a lie and requested me to pay for damages I will not go to their property unless they sign a release of any future damages unless it is a deliberate damaged by us, they refused to sign it so I can not go there until they do. As i stated I will take care of the requested item as long as they agree on not accusing me of any additional issues unless it is deliberate damages by us.
I have been very fair and have been to there house on many occasions to agree to fix all issues listed. It is not as if I don't care. I have taken every measure to fix any issues whether by me or the previous owner. So far no ,matter what I do doesn't satisfy them. I have never refused to repair or fix anything at any time
Business Response: They need to read the addendum to the agreement. it has nothing to do with my work, the materials, or my craftsmanship, it has only to do with accusations of us damaging or doing things to their property. Once the work is completed and we are paid in full, they will have the full lifetime warranty per Re-Bath.