Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Wise Finance & Insurance has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforWise Finance & Insurance

            Insurance Services Office
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/12/2008

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Financial Services

            Business Details

            BBB File Opened:
            7/15/2004
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Started Locally:
            1/1/1989
            Accredited Since:
            8/12/2008
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Matt Croak, President
            Contact Information

            Principal

            • Mr. Matt Croak, President
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/16/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased gap insurance from them and they are refusing to pay the balance of my loan after my insurance paid out.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Amber M

            1 star

            05/18/2023

            DO NOT PURCHASE GAP through WISEF&I!!! BUYER BEWARE!!! If they can scam my ACTIVE DUTY MILITARY FAMILY they will scam ANYONE! They have terrible customer service and those low reviews are real experiences from their customers. I spoke with Mr. ***** ****** (director of claims) and he threatened to hang up on me in mid phone call several times. He spent the majority of the call arguing and refusing to help my ACTIVE DUTY MILITARY FAMILY while trying to validate the denial of my claim. He would only agree to sending an email of the denial letter. While I completely disagree with the denial of my claim, I was trying to make a suitable compromise as required by another company offering to help my family in these difficult circumstances. When I gave him my spouses Navy email address he repeated it back and I explained that he is refusing to help an ACTIVE DUTY MILITARY FAMILY yet he continued to refuse to include a simple sentence stating all he/his company could provide at this time was the attached denial letter. This company is only in business to take money from people knowing they have no intention to approve/ pay any claims. This company is unethical and doesn’t care who they hurt in their shady business practices including but not limited to an active duty sailor and his family. If you wish to have a better experience than choose another company for GAP. If they can knowingly refuse to do the right thing to an active duty sailor, there’s no limit to what would they do to the typical civilian customer! BUYER BEWARE! DO NOT BUY ANYTHING FROM THIS COMPANY!! This company is the us ******* of GAP companies! I’m not sure how they are legally allowed to continue to take money from people and I hope someone investigates them and saves consumers from getting stuck with unpaid claims.

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.