BBB Business Review
BBB Accredited Business since 06/10/2010
Siebert Russ Insurance
Phone: (636) 343-1200Fax: (636) 349-8111View Additional Phone Numbers524 Gravois Rd, Fenton, MO 63026-4135 Send email to Siebert Russ Insurancewww.russsiebert.com
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BBB Accreditation
A BBB Accredited Business since 06/10/2010
BBB has determined that Siebert Russ Insurance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Siebert Russ Insurance's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 2 |
| Billing / Collection Issues | 1 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 3 |
Read Complaints | Definitions | BBB Complaint Process | File a Complaint
Complaint Breakdown by ResolutionAbout Complaint Details
| 12/03/2012 | Advertising / Sales Issues | Read Complaint Details X Additional NotesComplaint Category: Advertisement misrepresented a service Complaint: Eight months ago I got in touch with the company and asked them to take me off the mailing list. I have called them three times and they are still sending me stuff. Business Response |
| 04/23/2012 | Billing / Collection Issues | Read Complaint Details X Additional NotesComplaint Category: Improper collection practices Complaint: We contested this and AAA/****** Insurance reduced the amount to $399. After further contesting this amount and unprofessional accounting practices, I was told that we owe this because AAA/****** Insurance increased our coverage during the policy. This unilateral coverage increase increased the annual policy by $700. We had multiple conversations with ****** Agency that we did not want our coverage increased.We think was a fraudulent practice to price gouge us (via insurance policy) and find it unacceptable that we are in collection action because of this unethical and fraudulent practice. We also plan to submit a complaint to the Missouri Attorney General. Business Response |
| 05/24/2010 | Advertising / Sales Issues |
Industry Comparison| Chart
Insurance Services
Additional Information
topType of Entity
Sole Proprietor
Contact Information
Principal: Mr. Russ Siebert (owner)Ms. Debbie Siebert (co-owner)Business Category
Insurance Services
Alternate Business Names
Siebert InsuranceIndustry Tips
Automobile InsuranceFraudulent Health Insurance a Growing Problem
Tips on Purchasing Identity Theft Insurance
Travel Insurance - Is it Necessary?
Will Your Auto Insurance Weather the Storm?
Map & Directions
Map & Directions
Address for Siebert Russ Insurance
524 Gravois Rd
Fenton, MO 63026-4135
LocationsX
1 Locations
-
524 Gravois Rd
Fenton, MO 63026-4135(636) 343-8605
(636) 343-1200Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern Missouri & SouthernIllinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Siebert Russ Insurance is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews on August 2, 2010.
BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
Industry Tips for Insurance Services
Automobile InsuranceFraudulent Health Insurance a Growing Problem
Tips on Purchasing Identity Theft Insurance
Travel Insurance - Is it Necessary?
Will Your Auto Insurance Weather the Storm?
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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