BBB Accredited Business since
Phone: (800) 950-6060 14755 N Outer 40 Ste 400, Chesterfield, MO 63017
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A BBB Accredited Business since
BBB has determined that Protective Administrative Services Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Protective Administrative Services Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Laura Foster, Assistant Vice President Mr. Brent Griggs, President Ms. Peggy Lococo, Paralegal Ms. Lynn Williams
Insurance Companies Insurance - Auto Insurance - Life Retirement Planning Service
14755 N Outer 40 Ste 400
Chesterfield, MO 63017 (800) 950-6060 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I have a policy with lifetime engine warranty #XXXXXXX with a claim phone number of XXXX XXX XXXX and a po box ***** woodland hills, ca XXXXX. i believe now they are part of protective insurance company.A claim was made in late September regarding my 2004 Mazda Rx8 on the failure of its piston rings which is a part clearly covered by the lifetime engine warranty, however the motor on the 2004 mazda Rx8 is a rotatory engine unlike conventional v-6 engine, on which the piston ring of the engine is referred as to the apex seal, both serving the same function and both made from the same material.i have called 3 times ever since to the point where the repair shop asked to pick up the car to free space due to the denied claim and their unwillingness to reason with the owner and head master mechanic of the shop on how its the same part on different engines, serving the same purpose on both engines despite their difference. Product_Or_Service: lifetime engine warranty Account_Number: lewXX-XXXXXXX
Desired Settlement: repair of the engine. or a settlement of the amount of 5,500 dls which is the cost of a new engine from Mazda dealership
Business Response: Initial Business Response /* (1000, 5, 2015/03/05) */ On behalf of Protective Administrative Services, Inc. (PASI), the Administrator for Mr. ******' Limited Engine Warranty, we are responding to your February 19, 2015 e-mail. Under the terms of this warranty, the customer must provide proof of maintenance. When Mr. ******' claim was called in, PASI requested copies of his maintenance receipts, which to date, have not been received. Additionally, while PASI agrees that the apex seal on a rotary engine performs the same function as a piston ring, the failure is due to low compression, which type of failure is specifically excluded from coverage. Based upon the terms of the warranty coverage, we believe this claim has been properly denied. If Mr. ****** has additional information he would like to consider, please send it to my attention. The matters stated in this letter do not waive, but rather reserve any and all rights and defenses PASI may have under the warranty. Sincerely, ***** ******* Compliance/Legal Support
|2/18/2014||Problems with Product/Service|
Customer Reviews Summary