BBB Business Review

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This business is not BBB accredited.

Mutual Savings Life

Additional Locations

Phone: (314) 819-4300 View Additional Phone Numbers 12115 Lackland Rd, Saint Louis, MO 63146 View Additional Email Addresses http://www.unitrin.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mutual Savings Life include:

  • Length of time business has been operating
  • Response to 53 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

53 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 18
Delivery Issues 13
Guarantee/Warranty Issues 0
Problems with Product/Service 20
Total Closed Complaints 53

Customer Reviews Summary Read customer reviews

1 Customer Review on Mutual Savings Life
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 30, 1960 Business started: 01/01/1911 Business started locally: 01/01/1911
Business Management
Ed Konar, President Adrienne Bennett, Consumer Affairs Sherry Burns Don M. Royster, previous President
Contact Information
Principal: Ed Konar, President
Customer Contact: Annette Presley
Business Category

Insurance Companies Insurance - Auto Insurance - Health Insurance - Homeowners Insurance - Life Insurance - Marine Insurance - Rental Insurance Services Insurance Services – Commercial Insurance - Viatical Identity Theft Protection & Prevention Services

Alternate Business Names
Career Agent Insurance Services Old Reliable Casualty Co Reliable Life Insurance Co Reliable Life Insurance Company U N National Life Union National Life United Insurance Co
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.