BBB Accredited Business since

National Laser & Inkjet Cartridge Service

Phone: (636) 677-1900 Fax: (636) 677-3813 View Additional Phone Numbers 4600 S Square Dr, High Ridge, MO 63049

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that National Laser & Inkjet Cartridge Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for National Laser & Inkjet Cartridge Service include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on National Laser & Inkjet Cartridge Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 03, 2001 Business started: 01/01/1987 Business started locally: 01/01/1987
Business Management
Ms. Sue Ellen Harrison, Co-owner Mr. Charles Harrison, Co-owner
Contact Information
Principal: Ms. Sue Ellen Harrison, Co-owner
Business Category

Ink Cartridge - Refill & Sales Inks - Writing & Marking Business Services - General Inks - Manufacturers Materials Inks - Print & Lithograph Printers - Business Forms Toner Cartridges

Alternate Business Names
Atlasta Specialty Ink Co

Additional Locations

  • 4600 S Square Dr

    High Ridge, MO 63049 (866) 677-1900 (636) 677-5353 (636) 677-1900


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/30/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On October 8, 2015 I placed an order by telephone with *** at National Laser & InkJet Cartridge Service for two laser jet toner cartridges. The total for the order, with shipping and tax was $131.16. This was paid for as noted on the invoice as ***INVOICE PAID BY CREDIT CARD ON FILE-THANK YOU****After waiting more than two weeks, I called several asking to talk with *** since I was a repeat customer and had placed the order through her and left a message asking her to return my call. I did not receive a call back and I called again and spoke to a man (the same on who had taken the messages before)and asked him about my order. He was plain nasty and told me that they had placed the order with their supplier and the matter was out of his hands. He also said the delivery man could not find the address or that no one answered. Please note that my office is in a small community bank building ********* ******** **** of ******* *** *****)and they have delivered here before.At that time I told him to cancel the order and get it off of my credit card. This has not been done.

Desired Settlement: This should be either a billing adjustment or a refund, their choice on how to handle it.

Business Response: Initial Business Response /* (1000, 5, 2015/10/29) */ Contact Name and Title: *** ******** Contact Phone: XXX-XXX-XXXX Contact Email: ******* Credit to credit card will be issued today.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on National Laser & Inkjet Cartridge Service
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)