BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Handyman Connection meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Handyman Connection include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Business ManagementAndy Hough, President
Home Repair & Maintenance Carpenters Contractor - Remodel & Repair Home Improvements Painting Contractors Handyman Services
1736 W Park Center Dr Ste 200
Fenton, MO 63026 (636) 305-1378 (636) 305-1352 (636) 305-1356 (636) 305-3462 (636) 282-8639 (636) 980-9900 (314) 344-3200 (636) 447-3131 (636) 305-7300 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (636) 305-1378(Phone)
- (636) 305-1352(Phone)
- (636) 305-1356(Phone)
- (636) 305-3462(Phone)
- (636) 282-8639(Phone)
- (636) 980-9900(Phone)
- (314) 344-3200(Phone)
- (636) 447-3131(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I contracted with the company to build me a patio fence. The workman came and put up a different fence without consulting me and it was extremely shoddy work. I told the company about a week ago and they said they would come out and remove it and we would be done with it. They haven't come back and I haven't heard a peep from them. I want someone else to come and put a fence up but they cannot until this fence is down. They have not contacted me and have not performed as they were contracted to. I have not paid them anything. The man they sent absolutely agreed this poor fence was their fault. I need this fence taken down and get someone else to install a new fence.
Desired Settlement: I want them to get out here and remove them to fence.
Our contract with the customer was to replace 20' of wood fencing and paint red. The labor price after our coupon was $850. Our contracts are for labor and the customer agrees to reimburse the Craftsman for materials purchased for the job. Our Craftsman misunderstood the customer, who had requested a privacy fence, and assumed the slat fence he purchased was a better "privacy" fence than the shadow box style fence he removed. At job completion, the customer was not happy with the fence style change. Because of the change in fence style and some of the installation details (which could have been rectified), the customer has refused to pay for any labor or the $250 spent on new fencing.
Currently, the debris from the original fence demolition is still on the customer property. If we remove this material, the customer will be in the exact same condition as she was before we started, with a fence in place. A new contractor would then need to remove and dispose of the existing fence before constructing a new one.
We can do either:
1. remove the debris from the original fence demolition and dispose of it at no expense to the customer (this leaves the customer in the same condition as she was before we did work)
2. remove the new fence and dispose of it, along with removing and disposing of the original fence debris. The charge for this would be $240 labor plus $40 disposal fee.
******* *****, Owner, Handyman Connection
This response from the business was totally out of line. I also want to make it known that I am in the final stages of lung cancer. This whole situation with this fence has added more stress into my life. I was never told that I had to pay for labor, if I would’ve been told that I would’ve never gone through with it. All I want is for Handyman Connection to remove the fence that was installed at no cost because of the shoddy craftsmanship. I am not paying any money for this. I do not want to pay for something that doesn’t meet any kind of standards. For me to pay for their shoddy work removed is ludicrous. The work is totally unacceptable. It has gaps, is uneven and bowed. I have used Handyman Connections several times in my home and have never had a problem and I have always paid for their services.
If we agree to do what the customer is asking, we will have removed her original fence and disposed of the debris with no compensation. If she hires a different contractor to install a new fence, they will have to remove and dispose of the fence we installed. Removing the fence we installed will require the same labor and disposal cost as removing the original fence. The customer was referred to Chesterfield Deck and Fence with the expectation that she intended to have the fence we installed replaced.
If the customer agrees to pay us for fence demolition and disposal, we will remove and dispose of the fence we installed along with the original fence. If not, we will come by and remove and dispose of the debris from the original fence at no charge. This would leave the customer in exactly the position she was in before we became involved.
We would be happy to arbitrate this case with a BBB arbitrator in order to resolve this issue. This customer is basically asking for the demolition and disposal of her fence for free.
Customer Reviews Summary