Business ProfileforPayne Family Homes

I purchased a new home from Payne Family Homes on July 21, 2021. The concrete on the porch began crumbling within 6 months. I filed a complaint with Payne Family homes/Fischer Homes and sent pictures of the crumbling porch in February, 2022. I was told that the concrete wasn't under warranty. I contacted a lawyer, who wrote a letter to Fischer Homes in which he explained that we, the homeowners, had contacted an independent concrete worker. The independent concrete contractor stated that the concrete most probably had too much water in it, which caused the porch to crumble. Our lawyer was contacted by a representative of Fischer Homes and was told that the concrete would be tested, but the concrete would pass inspection, because other homeowners with similar concrete problems had used calcium chloride on their porches, which caused the porches to crumble. In July, 2022, **** *********, the Chief Financial Officer for Fischer Homes, sent a letter to us stating that Cowling Garbo, the concrete contractor, had done a Schmidt concrete test on our crumbling porch and gave the results in that letter. **** ********* blamed the crumbling porch on calcium chloride being put on the porch. In July, 2022, a Fischer Homes field manager, did our 1 year walk through and stated that the crumbling porch was not a result of putting calcium chloride, because the driveway & garage floor would show concrete damage. He said he would contact Cowling Garbo. In Aug., 2022, he telephoned me and said he had talked to a Cowling Garbo employee & explained the problem. That Cowling Garbo employee stated that the concrete mix was not right. On August 30, 2022, the Fischer Field manager left me a message stating that Cowling Garbo came by my home & knocked on the door, but no one was home-we didn't know about it. I repeatedly called the field manager and left messages, but finally was told that the concrete was not going to be fixed. 4/9 homes have concrete problems & sidewalks do,