BBB Business Review

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BBB Accredited Business since

Tiger Plumbing, Heating, Air Conditioning & Electrical Serv.

Additional Locations

Phone: (618) 288-6480 Fax: (618) 301-3000 View Additional Phone Numbers 1902 Vandalia St STE 100, Collinsville, IL 62234 View Additional Email Addresses http://www.trusttiger.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tiger Plumbing, Heating, Air Conditioning & Electrical Serv. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Tiger Plumbing, Heating, Air Conditioning & Electrical Serv. include:

  • Length of time business has been operating
  • Response to 17 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 8
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 17

Customer Reviews Summary Read customer reviews

59 Customer Reviews on Tiger Plumbing, Heating, Air Conditioning & Electrical Serv.
Customer Experience Total Customer Reviews
Positive Experience 54
Neutral Experience 1
Negative Experience 4
Total Customer Reviews 59

Additional Information

BBB file opened: July 13, 1999 Business started: 09/01/1993 Business started locally: 09/01/1993
Business Management
Michelle Sandheinrich, Marketing Manager Jeff Gamblin, Owner Jeffrey Gamblin, President
Contact Information
Principal: Michelle Sandheinrich, Marketing Manager
Business Category

Heating & Cooling Contractors Air Conditioning Contractors & Systems Electricians Plumbers Heating & Air Conditioning

Alternate Business Names
Mount Everest Air Inc Mt Everest Air Inc Mt Everest Air Inc Tiger Heating & Air Conditioning Services Tiger Plumbing Services LLC
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.