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Find a Location

Perfect Air Heating & Cooling has 1 locations, listed below.

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    Business ProfileforPerfect Air Heating & Cooling

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/14/2003

    Years in Business: 42

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    HVAC

    Products & Services

    We offer heating and air conditioning installation, routine maintenance, quality repairs, and duct cleaning.

    Business Details

    Location of This Business
    503 Warne St, Festus, MO 63028-1347
    BBB File Opened:
    2/14/2003
    Years in Business:
    42
    Business Started:
    1/1/1982
    Business Started Locally:
    1/1/1982
    Accredited Since:
    2/14/2003
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Co Enerco Service Engineers
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Brian Peterein, President
    Contact Information

    Principal

    • Brian Peterein, President

    Customer Contact

    • Brian Peterein, President
    Additional Contact Information

    Fax Numbers

    • (636) 931-7793
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/23/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Sending an F rating to Perfect Air Heating & Air Conditioning. *** ****** evidently does not know his profession after many years with the company. This was the first company hat I called on 7/29/22 to check on the cooling system. He never once explained anything that he was checking to determine the problem, was overly friendly (watch those type). This was why my gut was telling me to get another opinion. Told me it was the compressor, well that sounded a little suspicious to me since they had put in a new air conditioning unit 4 years ago. (probably did not need replaced) if their units are that unreliable, probably need to try different manufacturers. ****** left that day after putting in 2 lbs of refrigerant, and telling me that it could last a couple days or a couple years. Knowing full well that it was not going to last (lasted 1 1/2 days) and he would try to take me for the price of a compressor. Paid $343 tha day for absolutely nothing. Secretary ***** was supposed to send receipt (did she, No!) very unprofessional. Glad I paid with card. Refund from ******** (owner) would be appreciated.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rebecca J

    5 stars

    04/22/2023

    The team we had was exceptional to work with! When I first reached out for information regarding getting a quote, they were quick with a response and got out ASAP to look at our current system and go over what our wants and needs were. She gathered that info and provided us with several options and the product information on those systems to help us make the best and educated decision. At the time, we were able to make our current HVAC system work (though we were on borrowed time). She made sure to periodically follow up and make sure we were doing okay, but never once did she try and pressure us to jump on an install. Once we finally needed a new system, we reached out and received a very prompt response. She was so patient and helpful with all of our questions and helped us pick a system that would work best for us. She had us in the books for a full system take out/install in less than two weeks (it was during springtime, so we really didnt have a need for our system at the time). We received texts the morning of the work with the names and photos of our techs so we knew who to expect. Our two techs were so very friendly and helpful!! They made sure we were well informed and well taken are of. They were even great at making sure they put down drop cloths on the areas they were walking in/out of the house and cleaned up any mess that *** have been made (we also had our ducts/vents cleaned); one tech even got on his hands and knees with a damp cloth to wipe up any dust that *** have fallen on the floor!! Again, service was superb and while Im really hoping I dont need to call them for a very long time, I would definitely use them again!

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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