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          Awtrey Heating & Air Conditioning has 1 locations, listed below.

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            Business ProfileforAwtrey Heating & Air Conditioning

            Heating and Air Conditioning

            Current Alerts For This Business

            Out of Business:
            According to information in BBB files, this business is no longer in business.

            At-a-glance

            Customer Reviews

            4.75/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Awtrey Heating & Air Conditioning offers indoor comfort solutions, design, sizing and installation.

             

            Business Details

            BBB File Opened:
            2/25/2008
            Business Started:
            1/1/2005
            Business Started Locally:
            1/1/2005
            Business Incorporated:
            5/27/2011
            Type of Entity:
            Corporation
            Alternate Business Name
            • Awtrey Heating and Air Conditioning
            Business Management
            • Mr. Shane Awtrey, Owner
            Contact Information

            Principal

            • Mr. Shane Awtrey, Owner

            Customer Contact

            • Mr. Shane Awtrey, Owner

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            0 Customer Complaints

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            File a Complaint

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lynda R.

            07/12/2022

            The employees at Awtrey were courteous and kind. The first gentleman that came took out the blower and motor and saw that the bracket holding the motor had a loose screw so he put in one new screw (you dont put new wine in an old wine bag) the next day or two, one arm of the bracket broke. I called them back they said it would take a day to come out to fix it. In the meantime I went and purchased a motor wheel and we put it in the casing and had everything ready for the technician to put on a new bracket. The bracket he had did not fit so he had to order a new bracket. The following afternoon he came with the part but it was only one fifth of the complete bracket!! I asked him why he didnt check the part before he came, he said it was 10 minutes till closing and he assumed the part was correct because the box was taped up. So another day down in 100 weather. The next day they come with all five pieces of the bracket but one piece were not correct (again they did not check to see if the parts were correct! ) another couple hour in 100 weather and he returns with the correct parts!!! Yeah!! So now they put the bracket on the motor and put the motor back in the casing that holds the blower wheel (which I purchased and installed ) and he charges me over $500 plus the original $130 which he originally came out and put a new screw in which kind of caused more trouble because one of the bracket legs broke . ( I was told that if we used them to fix the problem the $130 would go towards the repair and labor) Then I have to pay $200 for a blower wheel, from an appliance parts store. He then charges me $400 and some odd dollars to put the blower in the casing !! it was already put in the casing !! Awtrey is charging me $500+ to put a new bracket in the furnace. Because he spent so much time running back and forth trying to fix a simple problem, not getting the correct parts, and their lack of attention details, I am the one ultimately paying for their mistakes!!!

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

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