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A BBB Accredited Business since
BBB has determined that Beltone Hearing Aid meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Beltone Hearing Aid include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Brad McMillin, President Donald Cunningham
Hearing Aids & Assistive Devices General Merchandise - Retail
Alternate Business NamesBeltone Beltone Hearing Beltone Hearing Aid Center Beltone Hearing Aid Centers Beltone Hearing Center Beltone Hearing Svc Ctr
1011 Commerce Dr
Fairfield, IL 62837 Directions
1032 E Karsch Blvd
Farmington, MO 63640 Directions
1108 N Carbon St Unit F
Marion, IL 62959 (618) 997-5856 Directions
1130 E Main St Ste B
Carbondale, IL 62901 Directions
1131 N Kingshighway Suite E
Cape Girardeau, MO 63701 (573) 335-3714 (573) 635-3557 Directions
1147B E Gannon Dr
Festus, MO 63028 Directions
1415 W Highway 50
O Fallon, IL 62269 Directions
2045 Zumbehl Rd
Saint Charles, MO 63303 (636) 724-8200 Directions
2310 N Highway 67
Florissant, MO 63033 Directions
2548 Lemay Ferry Rd
Saint Louis, MO 63125 (618) 624-4471 (800) 828-4494 (314) 416-1415 (618) 842-4315 (636) 386-0200 (618) 463-9490 (660) 882-6062 (573) 701-9015 (800) 821-9989 (816) 436-5696 (573) 443-3401 (816) 776-7139 (888) 263-7343 (660) 263-7343 (800) 999-1391 (217) 228-0542 Directions
3119 Washington Ave Ste 8F
Alton, IL 62002 Directions
469 Lafayette Ctr
Ballwin, MO 63011 (314) 832-6693 (314) 830-4484 Directions
6679D Edwardsville Crossing Dr Ste 305
Edwardsville, IL 62025 Directions
6901 Chippewa St STE B
Saint Louis, MO 63109 Directions
8558 Eager Rd
Saint Louis, MO 63144 (314) 918-9100 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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Additional Phone Numbers
- (618) 624-4471(Phone)
- (800) 828-4494(Phone)
- (314) 918-9100(Phone)
- (573) 335-3714(Phone)
- (636) 724-8200(Phone)
- (618) 997-5856(Phone)
- (314) 832-6693(Phone)
- (573) 635-3557(Phone)
- (618) 842-4315(Phone)
- (314) 830-4484(Phone)
- (636) 386-0200(Phone)
- (618) 463-9490(Phone)
- (660) 882-6062(Phone)
- (573) 701-9015(Phone)
- (800) 821-9989(Phone)
- (816) 436-5696(Phone)
- (573) 443-3401(Phone)
- (816) 776-7139(Phone)
- (888) 263-7343(Phone)
- (660) 263-7343(Phone)
- (800) 999-1391(Phone)
- (217) 228-0542(Phone)
- (314) 781-2500(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: After the first few days he had them set too loud, I told him & he just kept them loud (abuse) asked for $1500 1st week. I had 30 days trial & don't think he should of took $ in that time frame! I asked for $ back & he refused, he was verbally abusive. Kept them loud!
Desired Settlement: I want my $1500 back & he yelled & said "your not getting it back" stood up and screamed in my face!
Business Response: Initial Business Response /* (1000, 5, 2015/05/07) */ We have reached out to the patient to resolve her complaint. After attempting to speak to her directly we had to communicate through a third party to fulfill her request. We have refunded her deposit in full and she is completely satisfied with the outcome.
Customer Reviews Summary