BBB Accredited Business since

Beltone Hearing Aid

Additional Locations

Phone: (314) 416-1415 Fax: (618) 624-4496 View Additional Phone Numbers 2548 Lemay Ferry Rd, Saint Louis, MO 63125

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Beltone Hearing Aid meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Beltone Hearing Aid include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Beltone Hearing Aid
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1988 Business started: 01/01/1988 Business started locally: 01/01/1988 Business incorporated 12/10/1987 in IL
Type of Entity


Business Management
Mr. Brad McMillin, President Donald Cunningham
Contact Information
Principal: Mr. Brad McMillin, President
Business Category

Hearing Aids & Assistive Devices General Merchandise - Retail

Alternate Business Names
Beltone Beltone Hearing Beltone Hearing Aid Center Beltone Hearing Aid Centers Beltone Hearing Center Beltone Hearing Svc Ctr

Additional Locations

  • 1011 Commerce Dr

    Fairfield, IL 62837

  • 1032 E Karsch Blvd

    Farmington, MO 63640

  • 1108 N Carbon St Unit F

    Marion, IL 62959 (618) 997-5856

  • 1130 E Main St Ste B

    Carbondale, IL 62901

  • 1131 N Kingshighway Suite E

    Cape Girardeau, MO 63701 (573) 335-3714 (573) 635-3557

  • 1147B E Gannon Dr

    Festus, MO 63028

  • 1415 W Highway 50

    O Fallon, IL 62269

  • 2045 Zumbehl Rd

    Saint Charles, MO 63303 (636) 724-8200

  • 2310 N Highway 67

    Florissant, MO 63033

  • 2548 Lemay Ferry Rd

    Saint Louis, MO 63125 (618) 624-4471 (800) 828-4494 (314) 416-1415 (618) 842-4315 (636) 386-0200 (618) 463-9490 (660) 882-6062 (573) 701-9015 (800) 821-9989 (816) 436-5696 (573) 443-3401 (816) 776-7139 (888) 263-7343 (660) 263-7343 (800) 999-1391 (217) 228-0542

  • 3119 Washington Ave Ste 8F

    Alton, IL 62002

  • 469 Lafayette Ctr

    Ballwin, MO 63011 (314) 832-6693 (314) 830-4484

  • 6679D Edwardsville Crossing Dr Ste 305

    Edwardsville, IL 62025

  • 6901 Chippewa St STE B

    Saint Louis, MO 63109

  • 8558 Eager Rd

    Saint Louis, MO 63144 (314) 918-9100


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/14/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: After the first few days he had them set too loud, I told him & he just kept them loud (abuse) asked for $1500 1st week. I had 30 days trial & don't think he should of took $ in that time frame! I asked for $ back & he refused, he was verbally abusive. Kept them loud!

Desired Settlement: I want my $1500 back & he yelled & said "your not getting it back" stood up and screamed in my face!

Business Response: Initial Business Response /* (1000, 5, 2015/05/07) */ We have reached out to the patient to resolve her complaint. After attempting to speak to her directly we had to communicate through a third party to fulfill her request. We have refunded her deposit in full and she is completely satisfied with the outcome.

7/14/2014 Billing/Collection Issues
3/31/2014 Advertising/Sales Issues

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Beltone Hearing Aid
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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