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Find a Location

Beltone Hearing Aid has 49 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Beltone Hearing Aid

      1415 W Highway 50 O Fallon, IL 62269-1618

      BBB Accredited Business
    • Beltone Hearing Aid

      2548 Lemay Ferry Rd Saint Louis, MO 63125-3131

    • Beltone Hearing Aid

      8558 Eager Rd Saint Louis, MO 63144-1435

    • Beltone Hearing Aid

      1131 N Kingshighway St Cape Girardeau, MO 63701-3504

    • Beltone Hearing Aid

      2045 Zumbehl Rd Saint Charles, MO 63303-2723

    Business ProfileforBeltone Hearing Aid

    Hearing Assistive Devices
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/9/2021

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Hearing Assistive Devices

    Business Details

    This is a multi-location business.

    Find a Location

    Beltone Hearing Aid has 49 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Beltone Hearing Aid

        1415 W Highway 50 O Fallon, IL 62269-1618

        BBB Accredited Business
      • Beltone Hearing Aid

        2548 Lemay Ferry Rd Saint Louis, MO 63125-3131

      • Beltone Hearing Aid

        8558 Eager Rd Saint Louis, MO 63144-1435

      • Beltone Hearing Aid

        1131 N Kingshighway St Cape Girardeau, MO 63701-3504

      • Beltone Hearing Aid

        2045 Zumbehl Rd Saint Charles, MO 63303-2723

      Headquarters
      1415 W Highway 50, O Fallon, IL 62269-1618
      BBB File Opened:
      1/1/1988
      Years in Business:
      36
      Business Started:
      12/10/1987
      Business Started Locally:
      12/10/1987
      Business Incorporated:
      12/10/1987
      Accredited Since:
      9/9/2021
      Type of Entity:
      Corporation
      Alternate Business Name
      • Beltone Hearing
      • Beltone Hearing Center
      • Beltone Hearing Aid Center
      • Beltone Hearing Svc Ctr
      • Beltone Hearing Aid Centers
      • Beltone
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Donald Cunningham, Owner
      • Bonnie Gallagher, Director of Marketing
      • Mr. Bradley D McMillin, President
      Contact Information

      Principal

      • Bonnie Gallagher, Director of Marketing
      • Mr. Bradley D McMillin, President

      Customer Contact

      • Mr. Bradley D McMillin, President
      Additional Contact Information

      Fax Numbers

      • (618) 624-4496
        Other Fax

      Phone Numbers

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/26/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I have been getting non stop promotional offers from this company for their hearing aide products for years now.I have never signed up for anything relating to this so I can only assume based on other complaints that it is because I have the same first and last name as my late grandfather. Please for the love of God, stop contacting me and leave me alone.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Shirley R.

      3 stars

      08/05/2021

      When they sold me the hearing aids at the Fairview Heights location, I was under the impression that there was a lifetime warranty. When I took them to a different location (Belleville) they tech told me that they were dead. That tech said it was just for the service, not the hardware. They told me that I would have to buy another set for $4000.00. They aren't replacing or repairing the first pair I bought. I thought the hearing aids would be replaced. I thought they would be replaced under the lifetime warranty they sold me on. They did contact me and fixed my hearing aids.

      Beltone Hearing Aid Response

      08/10/2021

      Our main goal at Midwest Beltone is to improve the hearing health of all of our patients, so they can thrive and take part in communicating with their family and friends on a daily basis. We offer Lifetime service on any repair that can be accomplished in each of our Midwest Beltone locations. We do not offer a Lifetime Warranty on hearing aids. With that said, we have communicated with Shirley and offered her 50% off the repair of her hearing aids to help her get back on track with her hearing health and she has accepted our offer.

      Local BBB

      BBB of Eastern & Southwest Missouri & Southern Illinois

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