BBB Business Review

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This Business is not BBB Accredited

Express Scripts (Headquarters)

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(800) 206-4005View Additional Phone Numbers1 Express Way, Saint LouisMO 63121-1824http://www.express-scripts.comView Additional Web Addresses

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BBB Accreditation

Express Scripts is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Express Scripts' rating include:

  • 9 complaints filed against business that were not resolved.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Factors that raised Express Scripts' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1549 complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1549 complaints closed with BBB in last 3 years | 506 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues27
Billing / Collection Issues412
Delivery Issues359
Problems with Product / Service751
Guarantee / Warranty Issues0
Total Closed Complaints 1549

Additional Complaint Information

This Better Business Bureau has received numerous complaints against this firm that sends out mail order prescriptions. Complainants primarily allege that this company sent the wrong prescription or was late in delivering the product, failed to issue refunds, poor customer service and that they had improper billing procedures. These complaint patterns are reflected in the complaint statistics below.

Customer Reviews Summary Read customer reviews

41 Customer Reviews Customer Reviews on Express Scripts

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 39
Total Customer Reviews 41 Customer Reviews

Additional Information

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BBB file opened: 01/01/1986Business started: 01/01/1986
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Contact Information
Principal: Irene Ilic Shannon Eghlimi (Senior Director, Service Delivery) George Paz (President & C E O)
Business Category

Health & Medical - General, Pharmacies, Druggists - Wholesale, Pharmaceutical Products - Wholesale & Manufacturing

Alternate Business Names
Express Scripts Specialty Distribution Services, Medco, Accredo Health Group, CuraScript

Customer Review Rating plus BBB Rating Summary

Express Scripts has received 2.44 out of 5 stars based on 41 Customer Reviews and a BBB Rating of C.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.