BBB Business Review

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This business is not BBB accredited.

Express Scripts

Additional Locations

Phone: (800) 206-4005 View Additional Phone Numbers 1 Express Way, Saint Louis, MO 63121 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Express Scripts include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1500 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1500 complaints closed with BBB in last 3 years | 366 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 390
Billing/Collection Issues 306
Delivery Issues 106
Guarantee/Warranty Issues 31
Problems with Product/Service 667
Total Closed Complaints 1500

Customer Reviews Summary Read customer reviews

91 Customer Reviews on Express Scripts
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 3
Negative Experience 87
Total Customer Reviews 91

Additional Information

BBB file opened: January 01, 1986 Business started: 01/01/1986 in MO Business started locally: 01/01/1986
Business Management
Irene Ilic Shannon Eghlimi, Senior Director, Service Delivery David Lowenberg, Chief Executive Officer George Paz, President & C E O Randy Reese, Manager
Contact Information
Principal: Irene Ilic
Business Category

Health & Medical - General Druggists - Wholesale Pharmaceutical Products - Wholesale & Manufacturing Pharmacies

Alternate Business Names
Accredo Health Group Cura Script Cura Script Inc CuraScript Express Scripts Specialty Distribution Services Medco

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.