This Business is not BBB Accredited
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Express Scripts is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Express Scripts' rating include:
- 9 complaints filed against business that were not resolved.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Factors that raised Express Scripts' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1549 complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||27|
|Billing / Collection Issues||412|
|Problems with Product / Service||751|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1549|
Additional Complaint Information
This Better Business Bureau has received numerous complaints against this firm that sends out mail order prescriptions. Complainants primarily allege that this company sent the wrong prescription or was late in delivering the product, failed to issue refunds, poor customer service and that they had improper billing procedures. These complaint patterns are reflected in the complaint statistics below.
Customer Reviews Summary Read customer reviews
41 Customer Reviews Customer Reviews on Express Scripts
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||41 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Contact InformationPrincipal: Irene Ilic Shannon Eghlimi (Senior Director, Service Delivery) George Paz (President & C E O)
Health & Medical - General, Pharmacies, Druggists - Wholesale, Pharmaceutical Products - Wholesale & Manufacturing
Alternate Business NamesExpress Scripts Specialty Distribution Services, Medco, Accredo Health Group, CuraScript
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview