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Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern Missouri & SouthernIllinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*eSpecial Needs is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
BBB began including complaint response text in BBB Business Reviews on August 2, 2010.
BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.