BBB Business Review

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BBB Accredited Business since

Schnuck Markets Inc.

Phone: (314) 994-9900 Fax: (314) 692-6193 View Additional Phone Numbers 11420 Lackland Rd, Saint Louis, MO 63146 http://www.schnucks.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Schnuck Markets Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Schnuck Markets Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Schnuck Markets Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 4

Additional Information

BBB file opened: June 16, 1961 Business started: 01/01/1939 Business started locally: 01/01/1939
Business Management
Ms. Joanie Taylor, Director of Consumer Affairs
Contact Information
Principal: Ms. Joanie Taylor, Director of Consumer Affairs
Business Category

Grocers - Retail

Alternate Business Names
Culinaria Schnucks
Additional Information

The BBB has been informed that Schnucks Markets is a victim of a work at home and lottery scam. Some consumers have reported receiving checks from Schnucks Markets drawn on a US Bank of Memphis. Officials with Schnucks Markets are reporting that thieves have stolen their name in an attempt to convince these consumers they have won the lottery or can work from home.
The unsuspecting consumers are instructed to wire money through Western Union Money Gram services in amounts between $1500 and $2800. Please be aware Schnucks Markets is not involved with these offers/scams.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.