Complaint Poor customer service, poor quality product On January 4th, 2013, I had to pick up a funeral flower arrangement from Dierbergs (Fenton) since it was not deliverable outside St. Louis metro area. I waited 10-15 min, because the florist took her time. I could not turn around and leave because I had paid for the flowers already. (I placed the order # WXXXXXX online and paid by credit card $75.37) When she brought my arrangement, it looked nothing like the spectacular picture online. I pretended I was not shocked and asked for a box to make sure it does not turn over in my car. The florist said there was nothing else but a tiny tall box which actually made it more unstable. While I was driving on the highway, the arrangement turned over, flooded the trunk of my SUV, crushed the center and front flowers, staining the bows with the greenish liquid. As I was trying to fix up whatever I could, I realized how poorly it was put together. Many of the ferns were put backwards showing their ugly brown spores, the chrizantemas' petals were falling off, the white carnations were yellowing with dried up brownish ends...But that was not the worst - on the back of the sympathy note, the name of the deceased was MY OWN NAME!!! I could not give this JOKE to the family I ordered it for. I could not drive back to Dierbergs either. It's a 40 miles round trip and the not particularly friendly florist was not going to be of any help. Instead I wasted my evening cleaning my car and my coat and writing a complaint. I've always suspected that ordering flowers delivery is very risky since you can't see what actually is being delivered on your behalf. But I thought Dierbergs could be trusted... I ended up not delivering the flowers for my neighbors. And I wasted my Friday night and my money. A few days after I wrote the complaint on Dierbergs website, somebody called _____, left a message on my home phone asking to call him back. I retuned the call leaving a message with my day phone, but never herd from him again.
Desired Settlement refund of $75.37
Business' Initial Response Contact Name and Title: Ms. Contact Phone: XXX-XXX-XXXX Contact Email: *****
, Store Director of our Fenton location failed to call back Ms. a second time. After receiving this claim, he has called her several times on 1/24 and 1/5 at the numbers listed on this claim. She has never returned any calls. Today 1/25/13 we credited her account in full for the flowers and mailed a $25.00 gift card.
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