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Consumer Complaints

BBB Accredited Business since 05/29/1979

Dierbergs Markets

Phone: (636) 532-8884Fax: (636) 812-1605

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
01/30/2013Problems with Product / Service | Read Complaint Details
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Complaint
Poor customer service, poor quality product
On January 4th, 2013, I had to pick up a funeral flower arrangement from Dierbergs (Fenton) since it was not deliverable outside St. Louis metro area. I waited 10-15 min, because the florist took her time. I could not turn around and
leave because I had paid for the flowers already. (I placed the order # WXXXXXX online and paid by credit card $75.37) When she brought my arrangement, it looked nothing like the spectacular picture
online. I pretended I was not shocked and asked for a box to make sure it does not turn over in my car. The florist said there was nothing else
but a tiny tall box which actually made it more unstable. While I was driving
on the highway, the arrangement turned over, flooded the trunk of my
SUV, crushed the center and front flowers, staining the bows with the
greenish liquid. As I was trying to fix up whatever I could, I
realized how poorly it was put together. Many of the ferns were put
backwards showing their ugly brown spores, the chrizantemas' petals
were falling off, the white carnations were yellowing with dried up
brownish ends...But that was not the worst - on the back of the sympathy
note, the name of the deceased was MY OWN NAME!!! I could not give this
JOKE to the family I ordered it for. I could not drive back to
Dierbergs either. It's a 40 miles round trip and the not particularly
friendly florist was not going to be of any help. Instead I wasted my
evening cleaning my car and my coat and writing a complaint. I've always suspected that ordering flowers delivery is very
risky since you can't see what actually is being delivered on your
behalf. But I thought Dierbergs could be trusted... I ended up not
delivering  the flowers for my neighbors. And I wasted my Friday night and my money. A few days after I wrote the complaint on Dierbergs website, somebody called _____, left a message on my home phone asking to call him back. I retuned the call leaving a message with my day phone, but never herd from him again.

Desired Settlement
refund of $75.37

Business' Initial Response
Contact Name and Title: Ms.
Contact Phone: XXX-XXX-XXXX
Contact Email: *****

, Store Director of our Fenton location failed to call back Ms. a second time. After receiving this claim, he has called her several times on 1/24 and 1/5 at the numbers listed on this claim. She has never returned any calls. Today 1/25/13 we credited her account in full for the flowers and mailed a $25.00 gift card.

Industry Comparison| Chart

Grocers - Retail, Florists - Retail

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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