Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Precision Door of St Louis Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforPrecision Door of St Louis Inc.

            Garage Doors
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/9/2001

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Garage Door Repair,

            Garage Door Sales and Installation.

            Garage Door Opener repair or replacement,

            Products & Services

            Garage Door Openers & Accessories, Garage Doors, Garage Door Parts

            Business Details

            BBB File Opened:
            2/9/2001
            Years in Business:
            25
            Business Started:
            1/1/1999
            Business Started Locally:
            1/1/1999
            Business Incorporated:
            2/13/2003
            Accredited Since:
            2/9/2001
            Type of Entity:
            Corporation
            Business Management
            • Mr. Sean Patty, Owner
            • Mr. Clark Wolfsberger, President
            Contact Information

            Principal

            • Mr. Clark Wolfsberger, President

            Customer Contact

            • Mr. Clark Wolfsberger, President
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/25/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            My parents reached out to this Precision Garage Doors location to replace their garage door at their home, they requested two layer steel, sunray window option, and long panel for the design. The garage door was recently installed and did not have the sunray window option nor the long panel design that was requested. I do have a confirmation e-mail from 12/2/2022 in which this description was provided to their team. My brother initially contacted the company to follow up and was told that they "accidentally" sent the short panel design and offered to take $100 off the bill for this mistake that was made by the company clearly. What I find really funny is that one individual that he spoke with told him that they could see where the long panel & window option was noted and another apparently could not find this information anywhere. It's interesting how two individuals at the same company can not have access to the same information. I think it's all a matter of who is actually paying attention. I called to follow up with the company on 1/25/2023 as my mom is not happy with the current design as it wasn't what was requested and spoke with ***** who had a rather snarky attitude who tried to argue with me that this was not their companies fault solely and that she was "offended" by me stating so. They offered to take off another $100 off the bill, which in my opinion is not suffice in this situation. The fact that one of your representative didn't read the e-mail properly, then told us you "accidentally" sent the wrong panel design, and then try to argue with me and not take responsibility for an error that was made on your end. The door should be replaced fully with the design that was requested & the window option as well for no additional charge because of the hassle that we've had to deal with. The garage door has already been replaced. Would not recommend this company to anyone as it's clearly a headache dealing with them.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            A. L.

            1 star

            01/10/2023

            my mom scheduled an appointment for a free estimate for a garage door. after the salesman had met with her, he informed her the visit was $89. Not knowing any better, she wrote a check for the $89. When i learned of this I immediately contacted the company to question this charge and get her money back. I was informed that the check had been deposited but that a check would be sent to refund the $89. I called repeatedly and was told the refund had been mailed. After approximately three weeks and no refund, i went to the office. The check that they had deposited on the same day of service was miraculously still at the office and returned to me. I was told that they had sent the refund and when their check arrived to please destroy it. This incident began November 15 and interestingly enough, my mom never did receive the check they had allegedly sent to her. Needless to say, we chose another company to install the new garage door.

            Precision Door of St Louis Inc. Response

            01/11/2023

            Hello and sorry for your bad experience and I am glad you brought this to my attention. I have gathered the office staff here to see what went wrong on our end and how to fix it. We have located the reason, our Door Salesperson had not delivered the check or forgot to during his trips to the office for an extended period of time then It also sat in our "Deposit box" unseen. I do know that there was no hesitation in returning your money and as you described, we had not even deposited the check. If you ever have a similar problem, please ask for ***** or *****. We will handle or get to the bottom of it right away for you.

            Customer Response

            01/12/2023

            Interesting. I called daily for three weeks and asked to speak to **** each time. I was lied to repeatedly, never got a call back and eventually chose to present to the office. The lies perpetuated by Carl and his staff are shameful. I will continue to share my negative experiences

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.