This business is not BBB accredited.
Phone: (636) 394-5710 Fax: (636) 394-5396 445 Lafayette Ctr, Ballwin, MO 63011
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Leathers Interiors include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Annie F Martin, Owner
Furniture - Retail Leather Leather Findings Beds - Retail
Alternate Business NamesLeathers Furniture Showcase Inc
THIS LOCATION IS NOT BBB ACCREDITED
445 Lafayette Ctr
Ballwin, MO 63011 (636) 394-5710 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I wanted to replace & update my 23 year old Natuzzi leather furniture so in May,2013 Leather Interiors delivered a Natuzzi Couch, Loveseat, Chair & ottoman that I "special ordered" and spent thousands of dollars. By August, the leather was showing signs of breaking down. The "high end" leather (for which I paid extra) was stretching beyond normal wear and tear. Sept/Oct/Nov. Leather Interiors sent someone to pick up each piece one by one for repair. The couch is the only piece returned to us with no further problems. The two cushions on the loveseat are of different heights (one crowns high, the other is flat). The leather on the chair cushion and back are so loose it sags and the stitching is crooked. It's so unsightly I keep it camouflaged with a throw. January 2014-to date, ALL contact, with the exception of ONE voicemail, has been initiated by me. I have been to the store several times, sent emails with supporting pictures, and have made numerous phone calls begging them to make this right and to please communicate with me. Apparently, when there is a problem, the owner at Leather Interiors will make one attempt to make it right and after that you're on your own! They have stuck their head in the sand and have ignored EVERY SINGLE ONE of my attempts to resolve this. They have left me no choice but to take this to the next level. I can guarantee the owner (***) would NEVER have furniture in her house that looks like mine. Why she expects that I should is beyond me. I have even invited her over to see it in person but she ignored the invitation and was simply not interested. I am so disappointed and disgusted with Leather Interiors and their total lack of customer service. Thankfully, I have documented everything from day one. Word to the wise...Buyer Beware!
Desired Settlement: I expect that Leather Interiors would attempt to repair the flat cushion on the loveseat to match the other. If not possible, then replace the entire loveseat.I expect that the chair be replaced. ****, who picked up the chair originally for repair, told me that nothing more could be done to the back cushion stating that if he "stuffed" it anymore (to fill-in the loose leather)it would NOT sit comfortably.
Business Response: Initial Business Response /* (1000, 9, 2014/07/22) */ I did order our repairman to go over there. I tried to call him (our repairman) but I have not heard from him yet. I will hear from him tonight and I wanted to let you know we will be out. Initial Consumer Rebuttal /* (3000, 17, 2014/08/07) */ I responded just yesterday which you can probably view under the claim. I wanted to make sure this is not marked "resolved" as the issue is still ongoing. My delay in responding (which was an error on my part) was due to waiting for the repair man to return from his vacation to see what he had to say. Please let me know what I need to do to keep this "active". I also included a picture which I hope has been received. Thank you for you time ******. Sincerely, ***** ******
|3/11/2014||Problems with Product/Service|
Customer Reviews Summary