BBB Business Review

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This Business is not BBB Accredited

Ashley Furniture HomeStore

Find a Location

(314) 815-3300View Additional Phone Numbers9791 Green Park Industrial Dr, Saint LouisMO 63123-7259http://www.ashleyfurniture.comView Additional Web Addresses

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BBB Accreditation

Ashley Furniture HomeStore is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Ashley Furniture HomeStore's rating include:

  • 215 complaints filed against business
  • Advertising issue(s) found by BBB.

Factors that raised Ashley Furniture HomeStore's rating include:

  • Length of time business has been operating.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

215 complaints closed with BBB in last 3 years | 136 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues6
Billing / Collection Issues7
Delivery Issues47
Guarantee / Warranty Issues24
Problems with Product / Service131
Total Closed Complaints 215

Customer Reviews Summary Read customer reviews

3 Customer Reviews Customer Reviews on Ashley Furniture HomeStore

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3 Customer Reviews

Additional Information

top
BBB file opened: 02/17/2005Business started: 12/26/2004
Contact Information
Principal: Sharon Harris (Regional Guest Response Manager) Greg Ball
Business Category

Furniture - Retail

Alternate Business Names
Phillips Kirkwood Holdings LLC, Phillips Furniture dba Ashley Furniture Homestores, D S G Missouri, LLC

Customer Review Rating plus BBB Rating Summary

Ashley Furniture HomeStore has received 2.79 out of 5 stars based on 3 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.