BBB Business Review

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BBB Accredited Business since

Woods Basement Systems Inc.

Phone: (618) 708-4055 Fax: (618) 345-4201 524 Vandalia St, Collinsville, IL 62234

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For 30 years we provided Basement and Crawl Space Waterproofing, Foundation Repair for bowing in walls and settling foundations, Radon Mitigation, Basement Finishing and Remodeling, Air Sealing and Insulation for home comfort and energy conservation, and Concrete Leveling for raising sunken porches, patios, sidewalks and driveways.  Free Estimates are provided and a written transferable warranty with our completed work.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Woods Basement Systems Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Woods Basement Systems Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

36 Customer Reviews on Woods Basement Systems Inc.
Customer Experience Total Customer Reviews
Positive Experience 31
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 36

Additional Information

BBB file opened: January 08, 1998 Business started: 08/28/1986 in IL Business started locally: 05/01/1986 Business incorporated 08/28/1986 in IL
Type of Entity


Business Management
Mr. Dave Thompson, Marketing Director Shelley Duffield Susan Warchol, Manager Rick Woods, Owner
Contact Information
Principal: Mr. Dave Thompson, Marketing Director
Business Category

Foundation Contractors Foundation Inspection Foundation Repair & House Leveling Foundation Piering Foundation Stabilization Foundation - Cracks Waterproofing Contractors Basement Waterproofing Basement - Remodeling Waterproofing Materials Concrete Reinforcements Windows - Egress Radon Mitigation Contractor - Crawl Space Concrete Repair/Leveling Basement - Finishing Sump Pump Contractors

Products & Services

Woods Basement Systems Inc. sells the following brand(s): Foundation SupportWorks™

Woods Basement Systems Inc. offers the following product(s): basement wall anchors, Foundation piering

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
H: Closed
Method(s) of Payment
Check or Cash, Major Credit Cards and Qualified Financing.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.