Company hired to stabilize slab foundation. Initial work busted sewer line & broke floor. Efforts to repair furthered cracks.
December, 2011: FRS was contracted to stabilize slab foundation on my addition with piering. During this project, the clay sewer line going into my house was busted and covered back up by the employees. A rusted culvert was discovered underneath the slab and caused the contractor to relocate a pier and install an additional pier not originally planned, at no cost to me. Work appeared to be satisfactory with an overall scan of the appearance of the rooms on foundation. Full payment was made, of approximately $11k. Two days later, the toilets exploded all over my bathroom floors. I contacted FRS & was told it wasn't their fault. It was my responsibility to locate sewer & water lines. I argued I would have happily paid for the repairs to the line if I had known they had been busted before contractor filled the hole back in. Contractor refused to come fix but did make a deal with me to cover half of the repair costs of a plumber.
June, 2012: After a period of 6 months, I made repairs to the walls in the addition. Within 2 weeks, the walls had recracked. After further inspection of the rooms that had been piered, I discovered the floor was broken. My sons's bed was sitting at an angle. I contacted FRS to examine the piering of the foundation according to the warranty, as well as to pier my bedroom on the front of the house. It was decided the floor had broken during the lift. Work was scheduled & a few weeks later, contractor appeared on site. I had told the salesperson who quoted the piers to make sure the employees onsite knew of the broken floor. I returned to my home to examine the "repairs" & was told a pier had slipped but had been righted & lifted again. I asked about the broken floor & the employee indicated he had no idea what I was talking about. Inspecting the floor again, I found the crack in the floor was much worse than before. Instead of just the corner, it now extended all the way across the bedroom, under the wall, and into the family room. I noted this further damage on the job inspection sheet, made full payment of $8k and continued pressing the company to fix the cracked floor. The salesperson returned to look at the damage, told me it was the fault of FRS & they would fix it at no cost to me. I should wait for a phone call. That never came. I called again. No phone call. I called again. The salesperson inidicated my paperwork had been lost. A couple weeks later, the office contacted me to schedule a technician to examine the project. He arrived, indicated the repairs needed included poly-filling the crack and the salesperson would contact me to give me a quote. On January 5th, I received a quote totalling $2,944. I contacted the owner of FRS again, told him I wouldn't pay for it, it should be covered under the warranty. He indicated at that time the crack was a cosmetic damage & would not be covered under the warranty. I aruged with him & he offered to grind down the crack & fill with concrete to level the floor.
February, 2013: The project to grind & fill the crack was postponed due to the snow storms.
March, 2013: Technician arrived on site to cosmetically repair the crack after I had pulled back the carpet & moved all the furniture. He called me not long after his arrival indicating he couldn't fix it. His boss would not allow it because it needed to be poly-filled. The salesperson would contact me with a quote.
March 25, 2013: I received the same quote of $2.944.
I would like my floor fixed. The foundation needs to be poly-filled according to the company. If the company refuses to fix, I would like a refund. The job has been completely unsatisfactory. I've been dealing with this for a year and a half, paying out over $18k in total, $8k in good faith the company would right the situation. A cracked foundation is not a cosmetic damage. My room is colder, bugs are getting in. The $1k I spent fixing the cosmetic damages in the addition has been wasted, damages reoccuring. I do not understand why the company's insurance company has not been contacted to handle this lack of performance, starting with the covered-up sewer line damage to the lack of communication when the broken floor was relifted and made worse.
Business' Initial Response
My apologies for the delay in responding. The wet weather is keeping us extremely busy. Below is the response to consumer complaint; the response is provided by **** ***** FRS General Manager. Please advise if you have questions or need further information.
As stated by the customer, , a large culvert was located beneath the slab of her home, that no one was aware of, including the homeowner. The FRS foreman at the job sight did not document that a sewer line was contacted or covered up intentionally. There would be no benefit for an FRS employee to not report or cover up the damage, as it has been stated by Mrs. ***** that the crew attempted to assist her by adding one pier at no additional cost to her. The other additional piers that were recommended were needed in a different area of the home. The slab movement she mentions in her complaint is a separate problem resulting in the separate quote for the recommended repairs.
Based on our continued history with Mrs. , I ***** ***** spoke with her and offered to make the slab repairs at a discounted price of $2000.00. Mrs. states she needed the work completed within two (2) weeks. To accommodate the customer's request, FRS rescheduled other customers to work in her project. The day of the scheduled repairs, the customer was contacted by the crew foreman (standard procedure) and was told by the customer NOT to come and that she would get back with FRS if she wanted to pursue but that she may be selling the house 'as is'. No further communication has been received from Mrs. . A follow up call was made to the customer to attempt to reschedule but she has yet to respond to the message.
please let me know if anything further is needed.
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