Business ProfileforBest Buy Flooring, Inc.

Purchased hardwood flooring for two rooms in my house. I made my first payment in July of 2022 ($2556.41), the floor wasn't installed until September and I made my second and final payment in October of 2022 ($2556.40). Once the floor was installed I noticed that the wood was chipped and there were spaces in between each plank on about 90% of the floor in both rooms. It took over a month for an inspector to come out who agreed that the floor looked bad and needed to be replaced. It wasn't until January of 2023 that the bad floor was pulled. Once the new boxes were opened we noticed that a lot of planks were cracked and had small holes all the way through on the planks, some pieces were very smooth and others had texture to them. I talked to the manager, ***** about this issue and he told me that this is what I chose. One thing he would do is pay the installer extra to look through the boxes to make sure that no bad pieces were put down. This is brand new hardwood fresh out of the box why would this need to be done? Also, the wood isn't stained all the way through so when the planks are connected you can see the natural wood color, the ends aren't lining up and some pieces are thicker that the other. A touch-up marker is being used on the wood to try to hide the unstained wood. Again, why would you need to do that on brand new hardwood fresh out of the box? Got a call from *** at the store and without asking any questions, he started by saying we are not going to replace the floor, we installed it once, we spent $10, 000 dollars on this floor and we need to wrap this up. He said we are not going to replace the floor just because you don't like it and the manufacturer said that this is what the wood is supposed to look like. So instead of admitting that this is a another bad batch of hardwood. the store is blaming me saying that this is what I chose. I was told that I couldn't get a refund. Now, we are in March of 2023 and I still don't have a floor or a refund.