Business ProfileforVictorian Sales

Victorian Sales sold to us and installed a wood burning stove in 2013. It began to leak water during rain events in 2015. We didn't call right away thinking it was just during very heavy rains. Soon after the leaks were dripping even during light rains. We made an appointment for a service call. a tech from Victorian Sales came out and resealed around the stove pipe chimney. This was October 5 2022. The tech said that the repair was warrantied for the period of one year, and charged us $186.91. February 2 we noticed another leak in the same place. The same tech returned and tried to stop the leak again. June 11 and another rain, also another leak same location dripping from inside the top of the stove pipe. The same tech came out again, looked in the attic, and said he couldn't figure where the leak was coming from. He suggested the he come back with a helper and reinstall the chimney. He called his boss who put the stop to that. The tech then told us that he cant do that and advised us to hire a roofer to examine the roof around the chimney, at our expense. My wife called Victorian Sales, talked to the service manager who told her that they would do nothing without charging us for parts and labor.