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          Tri County Fence and Deck has 1 locations, listed below.

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            Business ProfileforTri County Fence and Deck

            Deck Builder

            Additional business information

            Advertising Review:

            In June 2022, Better Business Bureau questioned Tri County Fence and Deck's Facebook page, https://www.facebook.com/tricountyfence, which stated, “100% GUARANTEE”.

            Regarding the term, “guarantee”, Better Business Bureau’s Code of Advertising standards states, “(1) Advertisers should only use ‘satisfaction guarantee,’ ‘money back guarantee,’ ‘free trial offer,’ or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer’s request.  (2) When ‘satisfaction guarantee’ or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.”

            BBB requested the business substantiate, modify, or discontinue the claim made on its Facebook page. The company did not respond to BBB’s request.


            Pending Government Action:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            St. Charles County Vs Craig Sutton

            Craig J. Sutton, owner of Tri County Fence and Deck, was charged with 22 felony counts in April 2023 in St. Charles County. Charges include stealing, deceptive business practice, and financial exploitation of the elderly.

            The case is pending. 

            See all additional business information

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            27 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            Fencing, Decking

            Business Details

            BBB File Opened:
            8/30/2006
            Years in Business:
            18
            Business Started:
            11/1/2005
            Business Started Locally:
            11/1/2005
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Craig Sutton, Owner
            Contact Information

            Customer Contact

            • Craig Sutton, Owner
            Additional Contact Information

            Fax Numbers

            • (636) 327-4031
              Primary Fax

            Customer Complaints

            27 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/20/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            *************************** from Tri-County Fence and Deck came out and gave us a bid for a fence in our yard on 7/12/22. After some negotiations via text on 7/21/22, we came to an agreement on the price of the fence on 8/4/22 via text with *******. He came out to our house at 1pm on 8/8/22, we signed a contract, and gave him a check made out to *********************** (his father - whom we were told is the owner of the company) with Tri-County Fence and Deck 50% deposit in the memo for $3000. The check was cashed that day at 1:46pm. We were told ***** would immediately order the materials for our fence but they had a 6 week lead time on them. It has now been over 6 weeks, we do not have a fence, and ******* is refusing to return any correspondence. We have attempted to call and text on 9/16/22 and 9/20/22. We emailed with a formal request for a refund and his email address is no longer valid (9/20/22). We called the Tri-County main phone line and it is disconnected (9/20/22). We have decided to take the appropriate steps necessary to hopefully receive a refund of our money and insure that this doesn't happen to anyone else.

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            AE

            09/30/2021

            If I could give 0 stars, I would. If you are looking for a business that will give you an install date and then leave it up to you to reach out to them for an update 2 days after the initial given install date to only get the run around for 1.5 weeks before given a definitive answer on when install will actually be, then this is the company for you. If you would like a company that shows up on install day with no survey completed and all the wrong measurements and then relies on you to give them the measurements that you paid them to get, then this is the company for you. If you are looking for a company that will leave scrap metal and debris from install in your yard for you to clean up, then this is the company for you. I paid $7000 to have a perfect fence installed and that is not what I received. However, at this point I am unwilling to deal with this company any further as it has only caused me ample amounts frustration thus far. I could have installed the fence myself for the quality of job that was done. Would not recommend this company to ANYONE. My lesson was learned.

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

            BBB Reports On

            BBB reports on known marketplace practices.

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