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          Empire Fence Co. LLC has 1 locations, listed below.

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            Business ProfileforEmpire Fence Co. LLC

            Fence Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 1/11/2010

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Empire Fence & Custom Iron Works is an ornamental iron fabrication company providing residential and commercial fence, railing, gates and more to the St. Louis region.

            Business Details

            BBB File Opened:
            11/26/2003
            Years in Business:
            31
            Business Started:
            3/1/1993
            Business Started Locally:
            3/1/1993
            Business Incorporated:
            3/1/1993
            Accredited Since:
            1/11/2010
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            7:30 AM - 4:00 PM
            T:
            7:30 AM - 4:00 PM
            W:
            7:30 AM - 4:00 PM
            Th:
            7:30 AM - 4:00 PM
            F:
            7:30 AM - 3:30 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Adam Hilkenkamp, Owner
            Contact Information

            Principal

            • Mr. Adam Hilkenkamp, Owner

            Customer Contact

            • Mr. Adam Hilkenkamp, Owner
            Additional Contact Information

            Fax Numbers

            • (314) 638-7634
              Primary Fax

            Customer Complaints

            0 Customer Complaints

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            File a Complaint

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joel B

            1 star

            06/28/2023

            We had a metal fence installed by Empire some years ago. I had been trying to speak with someone regarding the posts, that were installed into a retaining wall. They have worked themselves very loose and I call some of them unsafe. I had to make 4 calls to the company, just to try and speak with someone. The same receptionist answered each time. Took the same information down each time and said I will pass this along to the proper person. On the last call, 3 weeks later, she had said she will give it to someone else. She had apologized about no one returning the calls. But, said they are all very busy and we are about 5 months out for any new installations. I retold her that this is about a repair to a fence that they installed. I finally got a call back from someone named ****. He first apologized for the time. Right away he said we don't do any service work to fences not installed by us. I told him, as the receptionist had that information, that they installed the fence. He got pretty arrogant and said that was with the previous owner. There is no warranty on it. I did not once imply I was looking for it to be covered under warranty. He assumed that. I want to find out what has to be done to repair the problem. Never got that far. I had asked him why it took 4 phone calls and 3 weeks to speak with him. With that all I heard was a click. He hung up on me. If for no other reason not to use this company, is that have horrible customer service , no professionalism, some arrogant employees, and won't talk to you regarding the issue. If you do call, avoid **** he is useless..

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

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