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St. Louis, MO

BBB Business Review

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This Business is not BBB Accredited

VSC Marketing Group d/b/a Repair Defense Network (Headquarters)

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(800) 466-5933View Additional Phone Numbers4213 N Saint Peters Pkwy, Saint PetersMO 63304-7384http://repairdefensenetwork.com

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BBB Accreditation

VSC Marketing Group d/b/a Repair Defense Network is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered VSC Marketing Group d/b/a Repair Defense Network's rating include:

  • Length of time business has been operating.
  • 62 complaints filed against business

Factors that raised VSC Marketing Group d/b/a Repair Defense Network's rating include:

  • Response to 62 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

62 complaints closed with BBB in last 3 years | 33 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues33
Guarantee / Warranty Issues6
Problems with Product / Service23
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 62

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on VSC Marketing Group d/b/a Repair Defense Network

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 3
Total Customer Reviews 4 Customer Reviews

Additional Information

top
BBB file opened: 09/13/2011Business started: 05/16/2011Business started locally: 09/01/2011New Owner Date: 05/16/2011
Type of Entity

Limited Liability Company

Contact Information
Principal: Ellie Sutherland
Business Category

Extended Warranty Contract Service Companies, Auto Service Contract Companies, Auto Warranty Service

Alternate Business Names
Vehicle Repair Network, Repair Defense Network
Industry Tips
Home Warranties
Know the Facts about Auto Service Contracts

Customer Review Rating plus BBB Rating Summary

VSC Marketing Group d/b/a Repair Defense Network has received 2.08 out of 5 stars based on 4 Customer Reviews and a BBB Rating of C-.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.