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Find a Location

Fitness Repair Parts has 1 locations, listed below.

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    Business ProfileforFitness Repair Parts

    Exercise Equipment

    At-a-glance

    Customer Reviews

    4.14/5stars

    Average of 74 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Supplying Fitness repair parts for customer to repair their machines.

    Business Details

    Location of This Business
    650 N Main Ctr Ste 101, Saint Charles, MO 63301-2186
    BBB File Opened:
    11/14/2005
    Years in Business:
    29
    Business Started:
    1/1/1995
    Business Started Locally:
    1/1/1995
    Business Incorporated:
    1/1/1995
    Type of Entity:
    Corporation
    Alternate Business Name
    • Fitness Plus Equipment Service, Inc.
    • FitnessRepairParts.com
    • Fitness Plus
    Additional Contact Information

    Fax Numbers

    • (636) 634-3699
      Primary Fax

    Customer Complaints

    20 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/27/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Customer ********************** person named "*****" has zero customer skills. She reprimanded me, repeatedly when I was asking for help to return a part we did not order. It was randomly shipped to us without our request. We were refunded for a part weeks earlier they did not have. They put it on back order for themself but then just charged us and shipped it without our request when they got it in. Now if we dont want it we pay shipping back and 20% restock fee??? We also had to pay additional fees for tax to ******. I didnt ask or order it, we moved on once we were refunded for it and found one elswhere immediately. "*****" WAS EXTREMELY RUDE, DISRESPECTFUl and Demeaning!!!! When she finally took my call after disconnecting me deliberately, she stated I harrassed her with my questions and concerns.!!! She clearly is not ok, troubled and stressed with having to handle all the slimmey business operations at fit plus. Absolutely Disgusting business operations and customer relations. Im Not Surprised to see all the complaints. And unhappy similar customer issues. Interestingly, all of the responses are defensive, rude and likely were victims of "*****" encounter. Sounds like "*****" is the ring leader in that circus operation. Do yourself a big favour, Dont shop there, go elsewhere!! Never have I ever experienced this kind of abuse from any business ever. Disgusting ! ************* statements show they went in 5 times and ***** denies it. What company does that and denies it. Nor does a company send out products without asking. They make their return policy so difficult they make money by doing it. Scammers.
    Read More

    Customer Reviews

    74 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robert F

    5 stars

    03/04/2024

    got the right hard to find part........working fine so far

    Fitness Repair Parts Response

    03/05/2024

    ******, Thank you for taking the time to leave us a review. You like Most of our valued customers enjoy the Service , Selection and Speed we offer. Very pleased that you found the part you needed to get your machine back in good working order. We certainly appreciate your business.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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