Business ProfileforLemcke Appliance & Television Inc

See attached.

I purchased a wall oven/microwave combo unit in March of this year. Lemcke completed the transaction over the phone and advised that I would hear from their installer in a few days. I was contacted by the installer and an installation date was set. The unit was installed, however, there was an opening in the drywall at the bottom due to a size difference between my old unit and the new one. I paid the installer and he ordered a trim piece that was to be mailed directly to me to cover up the hole; I paid him for both the installation and the trim piece. Since installation, the microwave has not been heating properly and has been making a loud rattling. Lemcke eventually scheduled GE to come out (I had to call twice to get this done after being told the first time it was handled and then found out it wasn't actually scheduled). GE said there is nothing wrong and the installer would need to address the rattle. Now, 2 months after install, I still don't have a trim piece, my microwave still doesn’t heat properly, and it also still rattles. I have called the store numerous times asking to speak to Mark (not sure if he’s the owner or manager) but each time he is not available, and I never hear back from him. Every time I call, I’m told they will follow up with Ed (the installer) regarding the trim piece and they will get back to me. To date, I’ve never once been called with an update. This morning, I called and left a message for Mark and after not hearing back from him for about 5 hours, I called again and spoke to John. John couldn’t have been any less helpful. He told me that Mark wouldn’t be back until 4pm. I (again) explained the situation. Instead of offering to call Ed, John offered me Ed’s number and said I could call him directly. I explained to John that Ed was the installer they chose to install my oven and I would like them to follow up with Ed regarding the rattle and the trim piece. John said he would do so but also asked that I call Ed. I again declined and explained that I would like them to resolve this issue as Ed is their representative. John informed me that Ed is a contractor for them. I explained that I did not choose Ed and was not offered any options regarding installers. Every single attempt to get this resolved directly with the business has failed. I am entirely dissatisfied with the unit and with the customer service, or lack thereof, that has been provided to date. I would like to know the stores return policy as I would like this entire unit uninstalled and I would like a full refund of my money.