BBB Business Review

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This business is not BBB accredited.

Discount Appliance

Additional Locations

Phone: (314) 831-1707 Fax: (314) 994-1519 12671 New Halls Ferry Rd, Florissant, MO 63033


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Discount Appliance include:

  • 24 complaint(s) filed against business
  • Failure to respond to 12 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Discount Appliance include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 4
Delivery Issues 3
Guarantee/Warranty Issues 10
Problems with Product/Service 7
Total Closed Complaints 24

Additional Complaint Information

The BBB has received numerous complaints against this discount appliance store. Complainants primarily allege the company sold defective appliances, failed to provide refunds, failed to or was late delivering goods when scheduled, provided poor customer service, missed appointments and that consumers had difficulty contacting a representative of the firm. These complaint patterns are reflected in the complaint statistics below.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Discount Appliance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 1997 Business started: 01/01/1997 Business started locally: 01/01/1997
Type of Entity

Corporation

Business Management
Manager Bruce Schmidt, CEO
Contact Information
Principal: Manager
Business Category

Discount Stores Appliances - Major - Dealers Appliances - Used

Alternate Business Names
Appliance Warehouse Big Frank's Discount
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.